**Work Location** : Dublin, Ireland **Hours:** 35 **Line of Business:** Technology Solutions **Pay Details:** We’re committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with a member of our HR Team and ask compensation related questions, including pay details for this role. **Job Description:** **Role Overview / Accountabilities:** As a Technology Service Management professional you'll be involved in overseeing the delivery and support of IT services to ensure they meet organisational needs. Key accountabilities include co-ordinating incident and problem resolution with appropriate Technology and Business stakeholders. This role has specific accountability for ensuring the organisation meets it's requirements under the DORA framework relating to technology incidents. This requires assessing the impact of incidents under the DORA framework and if relevant preparation of regulator notifications, as well as additional manual reporting and efforts to address recurring incidents regularly ie: weekly, bi-weekly, monthly etc **Key Responsibilities include:** + Ensuring that when a P1/P2 incident occurs, we prepare DORA regulatory information based on specific incident criteria. + Assessing the DORA major thresholds during incidents and notification on internal communication channels to key stakeholders + Preparation of regulatory notification to enable submission to relevant regulator(s) within 24 hours of a qualifying incident. + Analysis of recurring incidents to determine if they qualify for notification under the DORA framework. + Acquire and maintain a detailed knowledge of the company’s application book of record and keep up to date with relevant developments. + Collaborate with technology teams to determine communication needs and facilitate communication with internal stakeholders. + Adhere to the company’s style guide, ensuring that we produce high quality communication + Work with key internal stakeholders to onboard new applications with all required attestations + Creating and maintaining solution documentation + Create documentation and ongoing maintenance of documentation from project deliverables, timelines, charters and governance. + May monitor and coordinate operating schedules and priorities for all application-related incidents to ensure effective and efficient operations support and maintenance. + Ensures operations training documentation is current and readily available. + Gather data and compile reports on communication effectiveness + Oversee Incident investigations/communication, and handle Problem Management ensuring root cause analysis and permanent fixes are implemented. + Prepare and Participate in Incident, Problem & DORA reports for LDN & Dublin region. + Effective Incident communication to TDS audience/Executives and demonstrate strong prioritization skills when managing multiple incidents. **Skills Required (3 Minimum):** + Undergraduate Degree or Technical Certificate. + Graduate Degree Preferred. + 3+ years of experience in an Incident Management / Co-Ordinator role + Proficient knowledge of IT concepts + Proficiency and experience with creating infographics, presentations, and releases + Good understanding of Capital Markets/Securities Dealer Application/Platforms and IT infrastructure components/platforms and their interdependencies + Excellent organisational, partner, research, and verbal/written communication skills, with a proven ability to effectively engage Senior Executives, partners, clients, and individual technical and business staff + Excellent knowledge of Scrum techniques and artifacts (such as definition of done, user stories, automated testing, backlog refinement) ideally using Jira and Confluence. + Ability to work with cross-functional teams + Ability to simplify technical concepts + Ability to communicate in a clear, concise manner to a large group either on call, via teams chat or e-mail. **Who We Are** TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues. TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you. **Our Total Rewards Package** Our Total Rewards package reflects the investment we make in our colleagues to help them, and their families achieve their well-being goals. Total Rewards at TD includes a base salary and several other key plans such as health and well-being benefits, including medical coverage, paid time off, career development, and reward and recognition programs. **Additional Information:** We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home. **Colleague Development** If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals. **Training & Onboarding** We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role. **Interview Process** We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call. **Accommodation** If you require an accommodation for the recruitment / interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs. 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