Tri-City Group is seeking a dedicated IT Operations Assistant to join our team in South Bend, IN. This position will be acting as a versatile resource for various technology-related tasks and operational support. This is not a traditional IT role but rather a position focused on assisting with technology implementation, electronics, and workflow coordination. Comfort with technology and electronics is a must, and prior technical experience is highly valued. The ideal candidate will be a quick learner, highly organized, and adaptable to the needs of the department. Occasional travel may be required to assist the Technology Manager on-site at job sites and other CST locations. Key Responsibilities General Assistance + Assist with IT equipment organization, setup, maintenance, and replacement. + Perform basic troubleshooting and maintenance for electronics and technology as directed. + Help track IT inventory, licenses, and compliance documentation. User Support + Aid in onboarding new employees, including account and device setup. + Monitor IT support ticket submissions and assist with organizing and escalating unresolved issues. Project Coordination + Support the Technology Manager with on-site network setups and equipment deployments. + Maintain accurate and up-to-date technology records. + Coordinate with Site Technology Specialists to address on-site technical needs, including setting up and troubleshooting equipment. Training Content Support + Assist in creating, editing, and managing training materials (e.g., videos, guides) for CST team members. + Ensure that training resources are current and accessible across CST platforms. Operational Support + Identify opportunities for improving workflows and operational processes. + Ensure compliance with IT policies and security protocols. + Provide feedback and insights to the Technology Manager to support strategy development. Qualifications Experience: + 1–2 years in a support, administrative, or hands-on role working with electronics or technology. + Familiarity with tools such as Microsoft 365, Smartsheet, and Procore is highly beneficial. + Basic understanding of network equipment, devices, and electronics is a strong plus. + Video editing experience is advantageous but not required. Skills: + Comfort with technology and electronics is a must. + Excellent organizational and time-management skills. + Strong written and verbal communication abilities. + Problem-solving mindset and eagerness to learn new skills. + Ability to set up and troubleshoot basic hardware and software systems. Core Values The ideal candidate will embody CST's core values: + A Welcoming Place for Everyone + Advancing the Industry + Transparency + Work Hard Together + Be Humble Work Environment + Primarily a remote role with occasional travel to assist the IT Manager on-site. + Collaboration with project teams and coordination across departments. + Hands-on, dynamic tasks with a focus on providing operational and technical support. Benefits + Competitive salary + Professional development opportunities + Collaborative and supportive work environment About Our Organization At CST, we are committed to advancing the construction industry through technology and innovation. The IT Operations Assistant will play a key role in ensuring reliable technology and operational support, empowering teams to deliver quality and efficiency on every job site. Become a part of our forward-thinking team at Tri-City Group where we blend construction expertise with cutting-edge technology. All offers are contingent on the successful completion of a pre-employment drug screen. We are an Equal Opportunity Employer.