GENERAL SUMMARY: The IT Operations Center Coordinator will be responsible for monitoring the services provided to the HFHS customer by the Corporate IT organization. Responsibilities will range from performing first response actions to system failures/incidents to proactively investigating and avoiding issues across a variety of computing environments including Network, Network Security, Storage, Computing, and Wireless infrastructure. In addition, environmental conditions such as power and cooling will be monitored to ensure the IT equipment operates safely. This position will also monitor Application Models to ensure expected performance and reliability are maintained. Individuals in this role must demonstrate analytical thinking, be highly skilled communicators, self-motivated and process-oriented. The Technician must be able to think clearly and logically in stressful situations. Individuals in this role are both quality- and detail-oriented. This position may include off shift hours, weekends, and holidays. EDUCATION/EXPERIENCE REQUIRED: + High School Diploma or G.E.D. required. + Five plus (5+) years of IT experience required. + Fundamental understanding of IT concepts and configurations. Broad understanding of Networks, OS, Storage, Security, Wireless, Application and Infrastructure performance monitors, power/cooling/cabling. + Understand Systems design, connectivity, and relationships. + Ability to work nights, weekends, and holidays when required. + Associates Degree (IT related field), preferred. + Service Now IT Service Management Suite and ITIL certifications, preferred. + Technology dashboards such as SCOM, SolarWinds Orion, Dynatrace, Cisco Prime/DNA, NetScout nGeniusOne, preferred. + UNIX and Windows commands and Utilities, preferred. + Power Shell and Script writing, preferred. + LRS Enterprise/ Printer Logic Output Server experience, preferred. + ITIL certifications, preferred. WCC (AutoSys) Software, preferred. Additional Information + Organization: Corporate Services + Department: Infras Operations + Shift: Evening Job + Union Code: Not Applicable Additional Details This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described above. Overview Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services – from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford’s care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation’s most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus. Learn more at henryford.com/careers . Benefits The health and overall well-being of our team members is our priority. That’s why we offer support in the various components of our team’s well-being: physical, emotional, social, financial and spiritual. Our Total Rewards program includes competitive health plan options, with three consumer-driven health plans (CDHPs), a PPO plan and an HMO plan. Our team members enjoy a number of additional benefits, ranging from dental and eye care coverage to tuition assistance, family forming benefits, discounts to dozens of businesses and more. Employees classified as contingent status are not eligible for benefits. Equal Employment Opportunity/Affirmative Action Employer Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health is committed to the hiring, advancement and fair treatment of all individuals without regard to race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height, weight, marital status, family status, gender identity, sexual orientation, and genetic information, or any other protected status in accordance with applicable federal and state laws.