What You’ll Get to Do:
CACI is seeking an experienced IT Operations Manager to lead technical operations of a key U.S. Army ERP program in Arlington, VA. Join our passionate team supporting the U.S. Army with Agile SAFe practices and a culture of innovation. We seek a leader who brings creative ideas to continuously improve system operations, both technical and procedural, at the team and program level. The ability to be adaptable and to work constructively to apply DevOps practices with a technically diverse team is essential.
Roles and Responsibilities:
Oversee and lead the technical operations and monitoring of the solution in a DoD environment to improve performance and availability of critical applications and timely resolution of incidents. You will interact with program management, program leads, product development teams, test teams, infrastructure teams, cybersecurity, audit, and customer service teams to coordinate operations, release deployment, and maintenance of the system. Additionally, you will:
Support critical end user applications and work in DoD NIPRNet and SIPRNet environments as a team and technology leader
Oversee and support daily systems, services, and interfaces operations in Production and Test environments
Establish, execute and monitor system health checks to confirm system availability
Monitor technical services, scheduled jobs and interfaces for failures, irregularities, and performance issues
Lead team to support critical operational processes 24x7
Collaborate with Product Development, Configuration Management, and Release Management teams to deploy Product releases
Work with Product and Infrastructure Teams to develop and maintain the runbook, standard operating procedures, and processes for disaster recovery
Engage in rapid incident support with Development and Infrastructure team members to communicate and quickly resolve issues and outages
Monitor operations support ticket queue to promote rapid response with internal and external customers
Champion special projects and technical upgrades
Report metrics, assess system data, analyze error logs, and identify opportunities for continuous improvement to service quality
Design and implement continuous improvements in processes and procedures, aided by technology, to improve efficiency and effectiveness of operations
Interact with internal and external stakeholders (Program Management, Government Product Support, Help Desk Management and Infrastructure / Data Center POCs, Trading Partner POCs)
Track and meet designated SLAs
Required Skills:
Bachelor’s degree in Computer Science/Engineering, Information Systems Management, or related technical field
10 years of experience leading complex DoD system operations
Proven experience with DevOps methodologies
Excellent written and verbal communication skills
Highly responsible, team-oriented individual with very strong communication skills and work ethic; self-starter
Active Secret clearance (required)
Desired Skills:
Knowledge of PeopleSoft, Oracle RDBMS, Linux, and batch scheduling tools is highly desired
Experience with automation tools and scripting languages
Experience with cloud technologies and services
Prior experience working with or in support of the Army
Familiarity with Agile and SAFe practices
ITIL v4 certification
Agile and/or DevOps certifications
What We Can Offer You:
- We’ve been named a Best Place to Work by the Washington Post.
- Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.
- We offer competitive benefits and learning and development opportunities.
- We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.
- For over 60 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.
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What You Can Expect:
A culture of integrity.
At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.
An environment of trust.
CACI takes pride in fostering a diverse and accessible culture where every individual feels supported to chart their own path. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
A focus on continuous growth.
Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.
Your potential is limitless. So is ours.
Learn more about CACI here.
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Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here.
The proposed salary range for this position is:
$99,800 - $219,600CACI is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, disability, status as a protected veteran, or any other protected characteristic.