Bringing our love of food to families for five generations!  Blount Fine Foods is a family-owned and operated manufacturer, marketer, and developer of premium fresh prepared foods. We are an engaging team, bringing restaurant-quality products to America including single-serve grab-n-go fresh soups, mac & cheese, and entrées in grocery stores across the country, as well as for hot bars and restaurants. Help us create the finest food experiences including those with specialty certifications that include organic, gluten-free, and low sodium, among others. Join a proven team for growth, success, and a satisfying career!  Summary - The IT Operations Specialist installs, configures and troubleshoots desktop PCs, laptops, thin clients, and related software and peripherals; possesses a basic working knowledge of computer networking and network troubleshooting; ensures all PC hardware, software and network connectivity/access problems are resolved in a timely manner by prioritizing support tickets; including in-person, remote or phone support.Essential Duties· Participates in all assignments from the User Services Team· Installs, configures, upgrades, and maintains end user computer systems and user access rights per corporate standards.· Performs network troubleshooting to isolate and diagnose common network problems· Supports hardware and software components as required and has the ability to troubleshoot these; such asPCs, printers, copiers, switches and servers, and phones.· Installs, configures, upgrades, and maintains end user computer and phone systems.· Provides support and training for standard company software· Possesses technical knowledge and is capable of administering the standard network operating system environment· Interfaces with IT management and other IT personnel for overall equipment standardization and hardware requirements· Performs and insures backups of all network servers and critical user data· Maintains monthly systems and malware updates.· Manage IT documentation for the site IT systems· Work closely with the site to identify IT needs.· Participates in on call rotation for all facilities· Level 1-2 support management (Incidents resolution and laptop setup, production support)· Active directory administration· Asset management (hardware, software, service agreements)· Assist with managing local and group projects· Assist with research and evaluate new technologies· Facilitate and challenge local partners on delivery and quality.· Provide support for new releases and deployments· Perform incident analysis and take actions Education & Development: Bachelor’s Degree in a technical discipline or equivalent education and experience.Three or more years’ experience functioning as a hands-on technical resource in virtualized multi-site MS Windows LAN/WAN.MCSE/VCP certifications preferred.Prior experience in a manufacturing environment preferred.Prior experience working for a small/medium sized company, comfortable with wearing many technology hats and responding to shifting priorities. Our Total Compensation Package Includes:  Medical, dental and vision benefits.401k with Company match.Paid time off including vacation, sick time and holidays.Education Assistance Program.Life Insurance and Short-Term Disability.Discounts on Blount products at Company retail location.Discretionary Annual Bonus Program.