As the IT Operations Support Specialist, you will help take the technology team at PeakMade to the next level, a truly unique opportunity while growing your own skills and creating an amazing work experience for your colleagues. Your primary role will be to support the day-to-day technology operations including assisting on-site and remote users, onboarding new employees, tracking assets, building documentation, and performing end user training when needed.

 

The IT Operations Support Specialist will work closely with the IT Operations Manager and Director of Technology to provide world class technology services to our employees, both on-site and remote. The ideal candidate is a creative problem solver with a collaborative spirit and customer service mindset, a strategic thinker with a high level of attention to detail, innovative, in sync with technology trends, and articulate.

 

What You’ll Do:

Answer questions and resolve computer problems for users in person, via telephone, and email. Install hardware and peripheral components such as monitors, keyboards, printers and disk drives on customers' machines. Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. Receive and assign tickets to appropriate internal and external support staff, escalate tickets outside of SLA’s until resolved. Provide desktop support for hardware and software, including printing, installation, email, and operating systems. Coordinate and work with third party support vendors in helping computer users for a variety of technical issues including networking, end user computer hardware, communications, and applications. Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications. Refer major hardware or software problems or defective products to third party support vendors for service. Develop training materials and procedures, or train users in the proper use of hardware or software. Confer with staff, users, and management to establish requirements for new systems or modifications. Travel to property locations to perform due diligence and/or install/setup

Requirements

Passion for quality and excellence Strong troubleshooting and root cause analysis skills Strong analytical and problem-solving skills Possess strong work ethic, time management and organizational skills Ability to travel, including air A valid driver’s license and limited use of your vehicle from time to time Speak English fluently and communicate well, both verbally and in writing

 

What You'll Need:

Windows 10/11 Mac OS, iOS, Android Windows Server 2012 / 2016 / 2019/ 2022 Active Directory administration Office 365 administration Microsoft Azure Microsoft Office technical support Inventory tracking tools and processes. Hands-on endpoint support experience Print management and support. Working knowledge and understanding of networks including routing, switching, and firewalls

 

Certifications Desired: one or more of the following

A+, Network+, Security+, CCNA, MCP, MCSE

 

As well as being voted one of Atlanta’s Best Places to Work, PeakMade offers the following benefits and perks:

 

Fun, collaborate work environment with casual dress code Health, dental, vision, employee assistance program, Teladoc, and much more! 401k + match 12 paid holidays + 3 weeks PTO for new associates Fun company events…we like to celebrate everything! Peak Cares - National philanthropy program Live Well – Employee wellness program Discounts at Staples, Wayfair, Sherwin Williams, Tickets at Work and other events Free healthy snacks and Starbucks coffee onsite Passionate and entrepreneurial culture

 

This position is based in Atlanta, GA. Some travel required (approximately 15-20%).

 

What You'll Get (Peak Perks):

Paid Parental Leave 15 Days of PTO + 2 additional Me Days 401(k) Match Wellness initiatives, healthy team competitions and virtual yoga classes through Peaks LiveWell program Onsite mentorship program Leadership training Additional rewards and recognition 10 Year Peakiversary Trip