Join PDS Tech as an IT Operations Technician – Empower Innovation and Support!

IT Operations Technician

Start: ASAP

Location: Blytheville, AR - work is fully onsite

Contract Length: 9 months, possible to extend

Pay: $27.00 - $31.00 per hour (depending on experience)

Basic Job Functions: 
Seeking qualified applicants for the position of IT Operations Technician.
This position is responsible for configuring, operating, and maintaining various enterprise-wide systems as well as supporting internal IT partners across the enterprise. Individuals who meet the minimum qualifications and are interested in this opportunity should upload a resume when applying online.

Job responsibilities included but limited to:

Provide technical support to employees using phone, email, chat, and the ticketing system; provides in-person support to onsite employees and remote support to other locations

Order, configure and deploy new equipment and manage used inventory and returned/loaner hardware and peripherals for timely disposition

Assist in the implementation/installation, maintenance/troubleshooting, and licensing of software/applications

Troubleshooting and maintaining certain IT infrastructure equipment such as computers/laptops, phones, printers, conference room, servers, access control systems and network devices

Create and support user account and group membership setups

Procure, setup, configure, distribute and troubleshooting of all mobile devices Work on projects and perform other duties as assigned Work a rotational on-call IT support schedule to include evenings and weekends as assigned Safety is the most important part of all jobs within COMPANY; therefore, candidates must be able to demonstrate the ability to initiate, lead, and uphold safety policies, practices, procedures, and housekeeping standards at all times.

Minimum Qualifications:

1 year technical experience supporting users with items such as computers/laptops, desk phones, mobile phones, printers IT related associate degree, or Equivalent combination of experience and education will also be considered.

Preferred Qualifications:

Experience installing, configuring, and troubleshooting MS Windows, Office, Outlooks, and other basic Windows applications Experience assembling, maintaining, upgrading, and troubleshooting computer hardware and peripherals

Experience troubleshooting networking equipment, Conference rooms audio/visual, and Security systems/cameras/badges Experience with workstation imaging software and an MDM solution such as Intune

Experience in a heavy industrial setting

Customer support or helpdesk experience IT certifications, such as a current Comp TIA A+
 

Pay Details: $27.00 to $31.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.pdstech.com/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
The California Fair Chance ActLos Angeles City Fair Chance OrdinanceLos Angeles County Fair Chance Ordinance for EmployersSan Francisco Fair Chance Ordinance