Education requirement and Job-Related Experience:

· Bachelor’s degree in the field of Information Technology

· 1 to 2 years’ work experience supporting Windows 10 and Windows 11 laptop PCs

· Experience troubleshooting hardware issues and replacing hardware on laptop PCs

· Experience installing software, patches, and updates on desktops and laptops,

· Experience troubleshooting basic network, software, and printing problems

Specific Knowledge:

· High competence in the usage of MS Outlook and MS Office applications

· Demonstrated systems and process knowledge

· Knowledge of various software applications such as SharePoint, ServiceNow, etc..

· Strong knowledge of MS Windows 10/11 Operating Systems, MS Office 365, WinServer 2019

Skills

· Above average communication skills (oral & written) and excellent telephone skills

· People and results-oriented

· Experience working with several levels within an organization, from frontline up to senior management

· Detail-oriented

· A team player, with a positive attitude

· Excellent time management and problem-solving skills

· A strong desire to lead and a generally positive outlook on life

Business Understanding:

· Ability to work independently with minimal supervision

· Ability to maintain a positive working relationship

· Ability to interpret a variety of instructions furnished in written or oral form

Specification:

1: End-User IT Equipment Setup

· Assists end-users with installing and configuring computing equipment, peripherals and software.

· Orients end-users with regards to proper use, care, and accountability of assigned IT equipment as well as discusses as some of the most common IT processes and policies

· Deploys newly delivered equipment to the requestor

2: End-User IT Equipment Break Fix

· Works with other support groups or functions (internal and external) to resolve technical problems with computing equipment, software, network connectivity, and IP telephony

· Ensures all computing equipment operates at optimal performance and interconnects seamlessly with various systems.

· Assists users with any IT-related issues or concerns regarding the ongoing usability of computing equipment, peripherals, and software by identifying the problem, establishing a theory of probable cause, testing the theory to determine the cause, establishing a plan of action to resolve the issue and implement the solution, verifying full system functionality and, if applicable, implement preventive measures and document findings, actions, and outcomes.

3: End-User IT Requirements Acquisition

· Assesses functional needs to determine specifications for purchases. Orders computers and other peripherals

· Works with procurement staff to purchase hardware and software.

4: End-User IT Asset Inventory

· Tags and tracks all IT assets

· Updates and maintains (IT equipment) records

· Ensures that the IT DR form is duly accomplished and acknowledged by the assignee for every IT asset (hardware and software) deployed or released

5: Think Customer

· Understand the customer’s wants and needs

· Offers appropriate action to meet the customer’s expectations

· Takes steps to deliver what was promised

· Confirms that customer’s expectations have been met or exceeded

Regal Rexnord is a $6.5B publicly held global industrial manufacturer with 30,000 associates around the world who help create a better tomorrow by providing sustainable solutions that power, transmit and control motion. The Company’s electric motors and air moving subsystems provide the power to create motion. A portfolio of highly engineered power transmission components and subsystems efficiently transmits motion to power industrial applications. The Company’s automation offering, comprised of controls, actuators, drives, and precision motors, controls motion in applications ranging from factory automation to precision control in surgical tools.

The Company’s end markets benefit from meaningful secular demand tailwinds, and include factory automation, food & beverage, aerospace, medical, data center, warehouse, alternative energy, residential and commercial buildings, general industrial, construction, metals and mining, and agriculture.

Regal Rexnord is comprised of three operating segments: Industrial Powertrain Solutions, Power Efficiency Solutions, and Automation & Motion Control. Regal Rexnord has offices and manufacturing, sales and service facilities worldwide. For more information, including a copy of our Sustainability Report, visit RegalRexnord.com.