By Light Professional IT Services LLC readies warfighters and federal agencies with technology and systems engineered to connect, protect, and prepare individuals and teams for whatever comes next. Headquartered in McLean, VA, By Light supports defense, civilian, and commercial IT customers worldwide.
Position OverviewFull Spectrum Operations LLC (FSO) is a SDVOSB JV between American Communication Solutions LLC, an SBA VetCert verified SDVOSB, and By Light Professional IT Services LLC (By Light). FSO is looking for personnel to support the Network Enterprise Center Picatinny Arsenal New Jersey (NEC PANJ) with classified and unclassified communication systems support. Personnel will provide Site Management, Infrastructure Operation and Maintenance (O&M) – Unified Communications, Inside Plant (ISP), Customer Service Telephone, and Outside Plant (Cable) (OSP); Information Technology (IT) Systems Support - Network Maintenance, Help Desk Assistance, Voice over Internet Protocol/Voice over Secure Internet Protocol (VoIP/VoSIP), Network Engineering, and Cybersecurity; Telecommunication Support; Radio Systems Operation; Tower and Antenna Support; and Configuration Management.
Work is on site and core duty hours are 0700 – 1700, Monday through Friday, excluding Federal holidays. All personnel will work an 8-hour workday.
Responsibilities Support the Government’s Quality Assurance program with a goal of improving the functionality of the overall delivery of ITS and ATS on Picatinny Arsenal IAW command, regional, and local NEC policy and the Chief Information Officer/G6 (CIO/G6) current version of the AITP.Directly responsible for quality assurance management of the task order or whose knowledge and skills are critical to the successful accomplishment of the mission.Identify trends in workmanship and processes.Provide reporting and documentation for processes, trends, and evaluation monthly.Maintain records and update databases, spreadsheets, charts, and graphs.Provide suggested actions to improve processes, resolve defects in workmanship, or guide construction efforts towards successful completion to the NEC Government Project Manager.Recognize and report safety hazards to appropriate authorities.Perform system testing for OSP and ISP Cabling and report test results to the NEC Project Manager and monthly reports.Read and interpret test results for OSP and ISP cabling systems upon request.Assist in arranging meetings to conduct inspections, reviews, and surveys pertaining to communications construction with Department of Public Works (DPW), United States Army Corp. of Engineers (AcoE) and Picatinny Arsenal.Assess internal documentation and processes, to improve system documentation and support communications planning and design efforts.Provide Service Level Management Support Services and support the SLA process.Interview customers and document customer IT practices.Assist the Government in ensuring that all current and future customer services are delivered in accordance with Government negotiated, agreed, and achievable targets.Assist the Government in documenting and developing SLAs for operational services, support the constant cycle of monitoring, reporting, and reviewing of Service Level Performance. Make recommendations to correct and improve service levels.Provide subject matter expertise for SharePoint portal support to NEC.Develop processes and procedures to enable the NEC to gain efficiencies in service delivery, provide quality customer service, provide process improvement in accordance with International Organization for Standardization (ISO) 9001 quality standards and ITIL best business practices.Provide support to customer activities in defining services to be provided and responsibilities of each party in the development of SLA.Monitor and report Service Delivery to leadership and customers.Provide training and/or guidance in supporting NEC operations to Information Management Officers (IMOs) or organization designated equivalent IT support personnel.Support after duty hour emergency maintenance requirements that include the restoral and/or other actions that cannot wait until normal duty hours.Perform other duties as required Required Experience/Qualifications Education: A Bachelor of Science (BS) degree in Information Technology, Cybersecurity, Data Science, Information Systems, or Computer Science, from an ABET accredited or CAE designated institution.Minimum of five years’ experience in supporting large-scale, complex information technology service delivery for a diverse customer population.Foundational Personnel Certification: Possess an Intermediate certification identified for the DoD Cyber Workforce Framework (DCWF) workforce role IT Project Manager – Work Role ID: 802. Certified Cybersecurity Engineer (CCE), or GIAC Foundational Cybersecurity Technologies (GFACT), or GIAC Security Essentials Certification (GSEC), or GIAC Security Leadership (GSLC).Foundational Qualification (Experience) - Possess an Intermediate Proficiency level with 70% of the Knowledge, Skills, and Abilities (KSAs) associated with the DoD Cyber Workforce Framework (DCWF) workforce role ID 802, Project Manager.Residential Qualification (Certifications) – Information Technology Infrastructure Library (ITIL) Foundation V4.Residential Qualification (On-the-Job) – Information Technology Infrastructure Library (ITIL) processes and procedures; Information Technology Service Management (ITSM); Army IT Metrics program; and the Army AITP Service catalog.Has the ability to interface with management and brief senior leadership on status of program status and risks (both technical and programmatic).Has an in-depth understanding of Command, Control, Communications, Computers, and Information Management (C4IM) in support of the Department of Defense. Preferred Experience/Qualifications Supported the U.S. Army or other DoD Agency.Has the communication skills to effectively interface with senior military officials, managers, and subordinates. Special Requirements/Security Clearance Security Clearance: Secret. Options Apply for this job onlineApplyShareRefer this job to a friendRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeedBy Light recognizes that our strength is our people. We support every employee as an individual to build strong teams across the enterprise. Our benefit package includes:
Medical, Dental & Vision Coverage Wellness Program 401(k) Matching Disability (Short Term & Long Term) Employee Assistance Program Life Insurance Education & Training Generous Leave Policy (11 Federal Holidays, PTO, and Military Leave)By Light is an Equal Opportunity and Affirmative Action Employer. All qualified candidates will receive consideration regardless of gender, race, veteran status, disability, and any other protected class in accordance with federal, state and local laws.
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