Harmonia Holdings Group, LLC is an award-winning, rapidly growing federal government contractor committed to providing innovative, high-performing solutions to our government clients and focused on fostering a workplace that encourages growth, initiative, creativity, and employee satisfaction.  

 

Make a real impact supporting a federal customer! As the IT Project Manager, you will lead the management, operations, and continuous improvement of critical IT infrastructure and Helpdesk services. This role encompasses IT infrastructure and network support, Helpdesk operations, maintenance and enhancement of processing software and data analytics capabilities, and ensuring cybersecurity compliance in accordance with Department of State (DOS) policy and guidelines.

In this role, you will: 

Provide Strategic Leadership

Serve as a key liaison with leadership, maintaining strong enterprise partner relationships and proactively communicating all significant IT operational and application issues. Identify new capabilities and potential customers to expand business opportunities. Develop and present reports on IT performance, system uptime, Helpdesk efficiency, and security compliance to leadership and stakeholders. 

Lead and Optimize Helpdesk Operations

Oversee and enhance Helpdesk services to ensure efficient, high-quality support for end users. Implement best practices in ticket management, response times, and issue resolution to improve overall service delivery. Develop and enforce Helpdesk SLAs and performance metrics, continuously monitoring and optimizing service levels. Establish and maintain a knowledge base and self-service resources for end users. 

Mentor and Develop a High-Performing Team

Lead and manage the IT Helpdesk and Infrastructure teams, ensuring optimized performance and service delivery. Train, mentor, and develop junior and mid-level staff, fostering their professional growth. Manage compensation, conduct performance evaluations, and establish comprehensive training plans. Allocate resources effectively to balance workloads across the team. 

Ensure IT Infrastructure Excellence

Maintain the stability, integrity, and efficient operation of information systems. Design and manage both on-premises and cloud-based IT infrastructure, including servers, storage, networks, and related technologies. Implement an IT systems management framework to drive operational excellence. 

Drive Innovation and Continuous Improvement

Provide technical guidance and develop project plans, schedules, and budget spend plans. Collaborate with the technical team to enhance operational efficiencies through automation and process improvements. Evaluate risks and implement improvements to existing and proposed projects, programs, and policies. 

Champion Cybersecurity Compliance

Work closely with the information security team to ensure infrastructure security controls are effectively implemented. Develop and enforce IT policies and procedures, including those for architecture, security, disaster recovery, standards, purchasing, and service provision. 

Manage IT Projects Effectively

Lead the planning and execution of Helpdesk and infrastructure-related projects, ensuring effective communication and stakeholder management. Control project scope, budget, schedule, quality, and customer satisfaction. Oversee the initiation and planning of program and project activities. 

Foster Collaboration and Communication

Drive effective teamwork, communication, and collaboration across multiple teams with diverse priorities. Serve as the primary client liaison for technical solutions and attend customer meetings. Interact with vendors, agencies, and client staff while maintaining open and regular communication. 

Contribute to Business Growth

Identify opportunities to enhance and expand Helpdesk and IT infrastructure capabilities. Leverage existing customer relationships to identify new business opportunities.

Qualifications:

A bachelor’s degree from an accredited university or college in a technical field such as Information Systems, Information Sciences and Technology, Engineering, Computer Science, etc., or the equivalent combination of education, technical training, or work experience. PMP or ITIL Expert is required. Minimum of twelve (12) years of professional experience supporting, managing, enterprise-wide complex IT projects, experience with hybrid environments (on-premises and cloud platform) and a minimum of three (3) years supervisory experience managing large project teams including hiring, training, evaluating performance, and dealing with performance issues. At least (10) years of hands-on experience in the IT infrastructure services or development field. Minimum of (5) years of progressive management experience. Ability to lead projects using the Scrum/Agile framework. Ability to prepare management, business, technical, and personnel reports, reviews, and documents for internal and external use Solid organizational skills including attention to details and multi-tasking skills Strong understanding of ITIL practices, including incident, problem, and change management. Experience with ticketing systems (e.g., ServiceNow, Remedy) and proficiency in generating reports and metrics. Active Top-Secret clearance with eligibility for Sensitive Compartmented Information (SCI) access.

Additional Requirements:

Must be able to obtain and maintain an SCI clearance. Flexible working hours, including availability for on-call duty and occasional weekend work. Willingness to undergo additional training as required.

#LI #CJ

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Here at Harmonia we are pleased to have been repeatedly recognized for our outstanding work culture, the innovative work we do, and the employees on our team who make a difference each day.  Some of these recognitions include:  

Recognized as a Top 20 "Best Place to Work in Virginia" Recipient of Department of Labor's HireVets Gold Medallion Great Place to Work Certification for five years running A Virginia Chamber of Commerce Fantastic 50 company A Northern Virginia Technology Council Tech 100 company  Inc. 5000 list of fastest growing companies for eleven years Two-time SBA SBIR Tibbett's Award winner Virginia Values Veterans (V3) Certification

We recognize that every bit of our success is the result of our teams of hard-working, motivated, and innovative professionals who are proud to call themselves part of the Harmonia family!   In addition to competitive compensation, a family-focused culture, and a dynamic, productive work environment, we offer all full-time employees a variety of benefits including, but not limited to

Traditional and HSA- eligible medical insurance plans w/ Wellness Incentives for employees and family 100% employer-paid dental and vision insurance options  100% employer-sponsored STD, LTD, and life insurance Veterans Cohort Gym membership reimbursement 401(k) matching Dollar-for-dollar 501(c)(3) donation matching Flexible-schedules and teleworking options Paid holidays and Flexible Paid Time Off Adoption Expense Reimbursement Paid Parental Leave Professional development and career growth opportunities and paid training days Employer-sponsored Employee Assistance Program for employee and family Team and company-wide events, recognition, and appreciation-- and so much more! 

Check out our LinkedIn, Facebook, and Instagram to find out a little more about who we are and if we are the right next step for your career!   

Harmonia is an Equal Opportunity Employer providing equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, national origin, age, gender, gender identity, sexual orientation, disability, or genetics. Harmonia does and will take affirmative action to employ and advance in employment individuals with disabilities and protected veterans.  To perform the above job successfully, an individual must possess the knowledge, skills, and abilities listed; meet the education and work experience required; and must be able to perform each essential duty and responsibility satisfactorily.  Other duties in addition to those listed may be assigned as necessary to meet business needs.  Reasonable accommodation will be made to enable an applicant with a disability to successfully apply for and/or perform the essential duties of the job.  If you are in need of an accommodation, please contact HR@harmonia.com.