Overview Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the management of experiences, insights, and actions for candidates, customers, employees, patients, and residents alike. We believe that every experience is a memory that can last a lifetime. Experiences shape the way people feel about a company. And they greatly influence how likely people are to advocate, contribute, and stay. At Medallia, we are committed to creating a world where organizations are loved by their customers and their employees. We empower exceptional people to create extraordinary experiences together. Bring your whole self. The Role and Team Our IT team ensures that the employee experience with our internal systems is flawless, and in times when it is not - finding ways to do just that. We are committed to our goal of creating an exceptional employee experience, are focused on creating exciting growth opportunities, and have maintained one of the highest employee satisfaction scores in the industry. As an IT Support Junior Analyst focusing on logistics and asset management, you will play a crucial role in managing and maintaining our company’s IT Assets and User Community. This includes overseeing the distribution, installation and tracking of hardware and software, ensuring that all IT resources are accounted for and functioning optimally. You will be the go-to person for on-site technical support, handling IT related issues in a timely and efficient manner. This role is located in Pleasanton, CA Responsibilities Asset Management: Maintain accurate inventory records of all IT assets including and peripheral devices Oversee the procurement and disposal processes of IT assets, ensuring compliance with Medallia company policies. Conduct regular audits to verify IT assets and reconcile with inventory records. Logistics Management: Coordinate the distribution and installation of IT equipment. Work closely with vendors to ensure timely delivery and collection of IT Assets. Technical Support: Provide on-site technical support for hardware and software issues, troubleshooting problems to ensure minimal downtime. Assist in setting up and configuring new hardware and software for Medallians. Train employees on the use of new IT equipment and software, enhancing their efficiency and effectiveness. Documentation and Reporting: Document processes and maintain detailed records of IT asset lifecycles, including purchases, maintenance and decommissioning activities. Generate and/or utilize and maintain regular reports on asset utilization, performance and maintenance for management review. Collaboration and Communication: Work Collaboratively with IT team members to ensure seamless IT operations. Communicate effectively with non-technical staff to understand their IT needs and provide appropriate solutions. Qualifications Minimum Qualifications Bachelor’s degree in Information Technology, Computer Science, or related field, or equivalent experience 1+ years of experience in IT support, logistics, and/or asset management Working knowledge of computer hardware, software, and networking systems Proficient knowledge of MacOSx, iOS, Android and Windows OS Proficient knowledge with software such as Druva, SentinelOne, Zoom, Google Chrome, etc. Preferred Qualifications Experience with Jamfpro Cloud and Intune MDM platforms Proficient in inventory management and asset tracking software and in using ServiceNow Knowledge and experience with management solutions such as Okta, Active Directory, and JAMF Excellent problem-solving and troubleshooting skills Excellent communication and interpersonal skills Medallia is committed to equal pay and transparency. The annual base salary range for this position is $75,200 - $120,000. It is uncommon for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on a variety of factors. Medallia considers factors such as (but not limited to) scope and responsibilities of the position, candidate’s work experience, candidate’s work location, education/training, key skills, internal peer equity, external market data, as well as, market and business considerations when making compensation decisions. Medallia also offers competitive health and wellness benefits, including but not limited to medical, dental, vision, 401(k), short-term and long-term disability, life and AD&D insurance, statutory leaves, paid parental leave, and paid holidays. Benefits and eligibility may vary by location and role. At Medallia, we celebrate diversity and recognize the value it brings to our customers and employees. Medallia is proud to be an equal-opportunity workplace and is an affirmative-action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other applicable status protected by state or local law. Individuals with a disability who need an accommodation to apply please contact us at ApplicantAccessibility@medallia.com. For information regarding how Medallia collects and uses personal information, please review our Privacy Policies.