Job Seekers, Please send resumes to resumes@hireitpeople.com Must have skills:-
•       Must have at least 3 to 4 years of experience in managing IT Service Management operations specifically in End User Computing and Desktop service operations
•       High Level understanding of the Desktop Support technology areas and understanding across infrastructure components
•       Experience in usage of SCCM for deployments and installations
•       Experience in OS installation, handling OS related issues and troubleshooting of issues
•       Experience in patches and package installation
•       Experience in handling Conference room devices (Polycom / CISCO / Star leaf phones, touch pads, Monitors, Cameras etc)
•       Ensure all the workstations are updated with latest Anti-Virus, patches and Windows patches.
•       Should have good exposure in troubleshooting using remote support tools like RDP, IDRACK, ILO,IP Phones
•       Ability to trouble shoot printer issues and file restorations
•       Diplomatic and customer service focused; ability to manage key stakeholders in positive, poised and effective manner
•       Proven experience effectively communicating issues/challenges and solutions to the business
•       Strong understanding and demonstrated experience working within the Managed Service Operation
•       Excellent English communication skills, both written and oral and analytical skills
•       Knowledge and experience with ITIL Service Management Lifecycle framework and processes. Analytical and Communication skills.