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Detailed Job Description:

Monitoring day-to-day tickets and work allocations Diagnosing, debugging and troubleshooting tech problems Need a moderate set of hard tech skills Useful to have hands-on experience with specific kinds of hardware, software, applications, and systems Provide the 8x5 support for PCs at the site/campuses Troubleshoot client computing issues related to PCs and their peripherals such as mouse, keyboards, KVM switches, scanners Basic Knowledge of PC hardware, KVM, printer, scanner, networking, IP is essential Configure, deploy, set up, and repair Operating Systems, Client Networking, PCs and mouse, keyboards, KVM switches, scanners, laser/label printers and other PC peripherals. Hardware movement between buildings/locations for deployment, repair, and dismantling Audit hardware status as needed Knowledge of DNS, Active Directory is a strong plus Knowledge of Windows 10 and Basic troubleshooting is a Strong plus Knowledge of Hardware installation such as RAM, SSD, Keyboard for Laptop Use IT ticketing system to log and track the work Coordination with end user to resolve the issue Troubleshoot and close the tickets raised by the end users within the SLA period Able to lift 50 lbs

Mandatory Skills:

Basic/Moderate PC troubleshooting skills - Troubleshooting on Desktops\Laptops in case of issues with various components and drivers. Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements. Basic Knowledge of Service Now Strong verbal and written communication skills, with ability to create clear and concise documentation Strong Team member and lead the team.

Soft Skills:

Attention to detail, Customer orientation and Influencing. Strong communications / Networking. Willingness to continually learn new products and technologies.

Qualifications:

Bachelor's degree in computer science/ foreign equivalent required from an accredited institution / High School. Will also consider three years of progressive experience in the specialty in lieu of every year of education At least 6+ months of experience with “Information Technology Support” / “End User Computing Support” / “PC Technician”

Minimum years of experience*: 2+