**Joining Description** Role - IT Service Associate Analyst Job Type: Full-time Location – Bangalore We are looking for a System Administrator to maintain, upgrade and manage our software, hardware and networks. You should be able to diagnose and resolve problems quickly. You should also have the patience to communicate with a variety of interdisciplinary teams and users. Your goal will be to ensure that our technology infrastructure runs smoothly and efficiently. **Education and Qualifications** + Bachelor’s degree in computer science + Minimum 2 year of experience in dealing with international clients + Experience of working with teams of English-speaking countries **Responsibilities** + Install and configure software and hardware + Manage network, servers and technology tools + Set up accounts and workstations + Monitor performance and maintain systems according to requirements + Troubleshoot issues and outages + Upgrade systems with new releases and models + Develop expertise to train staff on new technologies + Resolve ServiceNow Tickets within SLA **Requirements and skills** + Proven experience as a System Administrator + Experience with Hardware, networks (LAN, WAN) and patch management + Knowledge of system security and data backup/recovery + Familiarity with various operating systems and platforms + Resourcefulness and problem-solving aptitude + Excellent communication skills + Effective interpersonal skills and relationship-building skills + Strong written and oral communication skills (Must have) + Strong analytical and problem-solving abilities, with keen attention to detail + Must be a team player but should also understand the importance of individual contributions + Self-motivated and directed, able to effectively prioritize and execute tasks in a high-pressure environment + Must be flexible to work any shift in a 24/7 operation including night shifts + Candidate should be open for transfer to another location or office, if the job requires so or in the interest of the business requirements + The work location will be decided by the Organization depending upon the business requirement + Candidate should be amendable to work from office **Behavioral Skills** + Longevity and commitment in previous work + Team player + Ability to meet target under pressure and time bound deadlines + Dynamic and pleasing attitude and personality **Our Culture and You** What does the day in a life look like for a System Administrator ? You come to work each day to an environment that promotes a community of collaboration and engagement. You work closely with a passionate and positive leadership team that is invested in your success. We work hard and have fun while dreaming big. **Benefits** · Competitive salary and benefits · Great work-life balance · Comprehensive on-job training, best-in-industry communications training, and sponsorship for skill development · Medical insurance coverage for employees and their immediate family · Community Wellness programs for employees' wellbeing **Schedule** : Night shift / Rotational shift **Supplemental pay types:** Shift allowance **About The Cigna Group** Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.