Joining Description

Role - IT Service Associate Analyst

Job Type: Full-time

Location – Bangalore

We are looking for a System Administrator to maintain, upgrade and manage our software, hardware and networks.

You should be able to diagnose and resolve problems quickly. You should also have the patience to communicate with a variety of interdisciplinary teams and users.

Your goal will be to ensure that our technology infrastructure runs smoothly and efficiently.

Education and Qualifications

Bachelor’s degree in computer science

Minimum 2 year of experience in dealing with international clients

Experience of working with teams of English-speaking countries

Responsibilities

Install and configure software and hardware

Manage network, servers and technology tools

Set up accounts and workstations

Monitor performance and maintain systems according to requirements

Troubleshoot issues and outages

Upgrade systems with new releases and models

Develop expertise to train staff on new technologies

Resolve ServiceNow Tickets within SLA

Requirements and skills

Proven experience as a System Administrator

Experience with Hardware, networks (LAN, WAN) and patch management

Knowledge of system security and data backup/recovery

Familiarity with various operating systems and platforms

Resourcefulness and problem-solving aptitude

Excellent communication skills

Effective interpersonal skills and relationship-building skills

Strong written and oral communication skills (Must have)

Strong analytical and problem-solving abilities, with keen attention to detail

Must be a team player but should also understand the importance of individual contributions

Self-motivated and directed, able to effectively prioritize and execute tasks in a high-pressure environment

Must be flexible to work any shift in a 24/7 operation including night shifts

Candidate should be open for transfer to another location or office, if the job requires so or in the interest of the business requirements

The work location will be decided by the Organization depending upon the business requirement

Candidate should be amendable to work from office

Behavioral Skills

Longevity and commitment in previous work

Team player

Ability to meet target under pressure and time bound deadlines

Dynamic and pleasing attitude and personality

Our Culture and You
What does the day in a life look like for a System Administrator ?
You come to work each day to an environment that promotes a community of collaboration and engagement. You work closely with a passionate and positive leadership team that is invested in your success. We work hard and have fun while dreaming big.

Benefits

Competitive salary and benefits

Great work-life balance

Comprehensive on-job training, best-in-industry communications training, and sponsorship for skill development

Medical insurance coverage for employees and their immediate family

Community Wellness programs for employees' wellbeing

Schedule:Night shift / Rotational shift

Supplemental pay types: Shift allowance

About The Cigna Group

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.