**About Us:** Master Builders Solutions is a global brand of advanced chemical solutions for construction. Our comprehensive portfolio includes sustainable concrete admixtures and underground construction solutions. We constantly strive to solve tomorrow’s challenges through our talented people, sound science, innovation, and communication with our global partners. We provide innovative solutions to satisfy industry demand for specific structure strengths while understanding the need for sustainability and environmental consciousness. **Job Summary:** The IT Service Delivery Coordinator will be responsible for managing the day-to-day delivery of IT services (Americas), ensuring smooth operations by coordinating with technical teams, monitoring service levels, resolving customer issues, and communicating effectively between users and IT support to meet agreed services level agreements and business objectives. The IT Service Delivery Coordinator role will include coordinating resources to achieve project and organizational goals, including monitoring and reporting on progress, addressing any resource-related challenges or bottlenecks, and adjusting as needed to maintain efficiency. This position requires problem-solving, and coordination skills to maximize performance and drive results. **Key Duties and Responsibilities:** + Coordinate and manage third party resources to implement IT related solutions to achieve business objectives; to achieve business objectives while adhering budget and contract and service level agreements (SLA’s). + Monitor and report on the status of third-party projects, identifying risks; and proposing solutions to mitigate potential issues. + Assisting in the integration of third-party tools, technologies, and platforms into the organization. + Manage IT hardware and device inventory and deployment for the Americas region. + Manage mobile phone ordering and deployment via Apple Business Manager (ABM). + Support non-ERP software license management and manage renewals of new licenses as needed. + Staging/imaging of PC’s. + Support local conference rooms associated technology. + Coordination and support for network activities + Assist with IT Vendor management. + Ensure regional systems are operating in compliance with global IT security requirements. **Education and Experience** + Bachelor’s degree or Associated degree in Computer Science, Information Management, Information Systems, or equivalent years of experience. + 7+ years of relevant Information Technology experience. + Experience using and supporting a cloud-based network architecture with multiple regional sites and remote users. + Experience leading and coordinating small projects. **Skills and Knowledge** + Excellent knowledge of technical PC hardware and software, and peripheral computer equipment. + An understanding of IT cloud-based infrastructure, and the ability to manage multiple third-party relationships simultaneously. + Proficient with Microsoft Windows, Microsoft Office 365 (Word, Excel, PowerPoint), Microsoft Teams, Microsoft Outlook, Google Chrome, Kofax PDF Viewer, etc. + General knowledge of ERP and business process management software. + Strong organization skills and experience with IT corporate team projects. + Excellent written and verbal communication skills. + Ability to work well with others in a fast-paced, multitasking environment. + Ability to adapt to quickly changing schedules. + Ability to work well with interdepartmental teams as well as independently. + Ability to work with minimal to moderate supervision. **Travel** Business travel as needed which may include overnight travel, less than 20%. **Work Environment** This job operates in a professional office environment with hybrid scheduling. Based on the job description, the role will use standard office equipment. Individuals with physical/mental disabilities are eligible for the position provided they can perform the essential functions of the job with or without reasonable accommodation unless the accommodation would cause undue hardship. Specific work hours required to support business operations Monday to Friday from 8:00am-5:00pm. **Mental Effort** Each position requires a degree of concentration to perform the essential function of the job. **Physical Demands** While performing the duties of this job, the employee is required to stand, sit, walk, push, pull, squat, bend, stoop, kneel, and reach with hands and arms; climb up and down stairs; balance; effective verbal communication; the ability to respond quickly to sounds and instructions. Lift objects weighing up to 25 pounds regularly and those weighing up to 50 pounds occasionally. **What We Offer:** As an employee of Master Builder Solutions, you will enjoy competitive health and insurance plans, robust retirement benefits with company-matching contributions, and continuous opportunities for learning and growth. Our work environment fosters collaboration, teamwork, and safety. We reward our employees with challenging and rewarding experiences, ongoing educational development, and a commitment to lifelong learning. Join our team and take ownership of your role while positively impacting our global organization. We believe in empowering our employees to make informed decisions based on their experiences, taking ownership of their responsibilities, and driving positive action towards rewarding goals. Regardless of your role, we encourage you to provide leadership and contribute to the success of our company. Build your career with Master Builders Solutions and be part of a dynamic and rewarding journey! **Note:** Master Builders Solutions is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. **Location:** Beachwood, OH