**Description** **Title:** IT Service Delivery Engineer **Location:** Henderson, NV **Shift:** 4:30 am - 1:30 pm **_About PSI_** _We are PSI Services. We power world leading tests. Delivered with trusted science and the very best test taker experience. PSI supports test-takers on their journey to pursuing dreams and gaining certifications that are important to them. They believe that their dreams are worth working for; that their dreams are worth the effort. And we believe that too. This is our core purpose, to empower people to achieve their dreams. We do this by being the best provider of workforce solutions, which foster both technology and science to deliver the best solutions for our test takers._ _We are searching for top talent to join our PSI team and help grow our products and services. We have a creative, supportive and inclusive culture where we empower people in their careers to be their authentic self and make the most of their great talent._ _At PSI, we are committed to helping people meet their potential and we believe that promoting diversity, equity and inclusion is critical to our success. That’s why you’ll find these ideals are intrinsic to our company culture and applied throughout the employee lifecycle._ _Learn more about what we do at:_ _https://www.psiexams.com/_ **About the Role** The IT Service Delivery Engineer (ITSDE) plays a crucial role in maintaining the efficiency and productivity of PSI’s technological infrastructure. The ITSDE is instrumental in resolving technical issues, providing remote support for meetings, and supporting teams globally, facilitating seamless communication and collaboration. This position is based in either Las Vegas, Nevada, the UK, or Olathe, Kansas. **Role Responsibilities** + Triaging and resolving IT Service Desk tickets to ensure timely resolution of technical issues. + Provisioning and implementing technology solutions to meet the needs of the organization + Providing comprehensive technical support to global PSI staff members. + Researching, recommending, and obtaining quotes for software and hardware from vendors. + Installing proprietary applications and software on end-users' PCs. + Supporting all peripheral devices and audio-visual equipment within the assigned location + Providing on-premises technical support if appropriate (and based in an on-site location). + Provisioning and implementing technologies for regional office decommissioning. + Assisting with office relocation efforts, including tech setup and support. + Collaborating with Network Engineering for WAN/LAN/Server support. + Serving as the Emergency Response Coordinator for the data center and IDF rooms. + Managing hardware and mobile inventory, shipments, and end-of-life cycles. + Providing support for onboarding and offboarding processes, including legal holds when required. + Asset, mobile device and account management when required. + IAM (Identity Access Management) Support **Knowledge, Skills and Experience Requirements** + Bachelor's degree in Information Technology, Computer Science, or a related field or equivalent work experience. + Proven experience in IT service delivery, preferably in a call center environment. Previous experience with asset management and inventory control is preferred. + Proficiency in Service Desk Ticketing systems for issue resolution. + Strong technical skills in provisioning and implementing technology solutions. + Excellent communication and interpersonal skills for providing tech support. + Ability to research, recommend, and procure software and hardware from vendors. + Experience in installing and configuring software applications on end-user devices. + Familiarity with supporting peripheral devices and audio-visual equipment. + Knowledge of network engineering concepts for WAN/LAN/Server support. + Ability to adapt to changing business needs and work effectively in a dynamic environment. + Strong organizational skills with the ability to manage multiple tasks simultaneously. + Certifications such as CompTIA A+, Network+, or ITIL are desirable. + Previous experience with asset management and inventory control is a plus. + Familiarity with emergency response protocols for data centers is advantageous. Experience with office relocations and setup is beneficial. + _401k/Pension/Retirement Plan – with country specific employer %_ + _Enhanced PTO/Annual Leave_ + _Medical insurance – country specific_ + _Dental, Vision, Life and Short Term Disability for US_ + _Flexible Spending Accounts – for the US_ + _Medical Cashback plan covering vision, dental and income protection for UK_ + _Employee Assistance Programme_ + _Commitment and understanding of work/life balance_ + _Dedicated DE&I group that drive core people initiatives_ + _A culture of embracing wellness, including regular global initiatives_ + _Access to supportive and professional mechanisms to help you plan for your future_ + _Volunteer Day and a culture of giving back to our community and industry through volunteering opportunities_ Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)