SMBC Group is a top-tier global financial group. Headquartered in Tokyo and with a 400-year history, SMBC Group offers a diverse range of financial services, including banking, leasing, securities, credit cards, and consumer finance. The Group has more than 130 offices and 80,000 employees worldwide in nearly 40 countries. Sumitomo Mitsui Financial Group, Inc. (SMFG) is the holding company of SMBC Group, which is one of the three largest banking groups in Japan. SMFG’s shares trade on the Tokyo, Nagoya, and New York (NYSE: SMFG) stock exchanges. In the Americas, SMBC Group has a presence in the US, Canada, Ireland, Mexico, Brazil, Chile, Colombia, and Peru. Backed by the capital strength of SMBC Group and the value of its relationships in Asia, the Group offers a range of commercial and investment banking services to its corporate, institutional, and municipal clients. It connects a diverse client base to local markets and the organization’s extensive global network. The Group’s operating companies in the Americas include Sumitomo Mitsui Banking Corp. (SMBC), SMBC Nikko Securities America, Inc., SMBC Capital Markets, Inc., SMBC MANUBANK, JRI America, Inc., SMBC Leasing and Finance, Inc., Banco Sumitomo Mitsui Brasileiro S.A., and Sumitomo Mitsui Finance and Leasing Co., Ltd. **Role Description** IT Service Management is a critical role within America’s Division Technology and is responsible for the processes and technology used to plan, delivery and support IT services. This function is responsible for ensuring the success & continuous improvement in incident and problem resolution, level one and two IT operations, Disaster Recovery & Resilience within our environments **Role Objectives** The purpose of this role is to provide overall management and oversight of service delivery across of all Americas Division Technology areas. Must have a mindset and experience of driving continual process and service improvement. Excellent stakeholder and communication skills at the most senior level in the Bank, and with third parties, including the ability to set and explain IT Service Management to a non-technical audience. The function will provide support to the broader Technology function and locations, identify and support leading edge practices and processes, enables service excellence and helps define ongoing strategy for a secure, stable and resilient environment. **Role Objectives: Expertise** + Demonstrate comprehensive understanding of a complex IT environment in order to support delivery teams. + Demonstrate project management, budgeting, reporting skills required to coordinate day to day operations but also enhance with automation our environment. + Show familiarity with policy and regulation concerning risk mitigation, as well as the development and management of service level agreements and process triage and prioritization. **Qualifications and Skills** + Demonstrable experience and understanding of IT Service Management + Sufficient technology knowledge and experience to deal with incidents across the Technology platforms and run an operational Service Management Group. Knowledge of industry standard tooling and processes for running of successful Service Delivery functions in financial services, technology companies or both. + 5 years of relevant experience SMBC’s employees participate in a hybrid workforce model that provides employees with an opportunity to work from home, as well as, from an SMBC office. SMBC requires that employees live within a reasonable commuting distance of their office location. Prospective candidates will learn more about their specific hybrid work schedule during their interview process. SMBC provides reasonable accommodations during candidacy for applicants with disabilities consistent with applicable federal, state, and local law. If you need a reasonable accommodation during the application process, please let us know at accommodations@smbcgroup.com.