Position Summary: The IT Service Delivery Specialist (ITSDS) assists with a number of key functions within the IT Department that enable the delivery of a high-quality service to end users. The ITSDS helps facilitate the service support and service delivery processes are in place to meet business needs. This position is a stakeholder-facing role and requires establishing and managing expectations within the business and coordinating the functions of others on the IT team to achieve those expectations to a high standard.

Essential Job Functions:

Contributes to initiatives of the Information Technology Team as assigned by the Senior Vice President/Chief Information Officer. Facilitates the purchasing processes for a variety of items including computers, mobile devices, and other technology equipment and services to ensure that all orders are fulfilled timely and accurately and meet established service level agreements (SLAs). Facilitates the provisioning and support of a variety of technology, telecommunication and related services including: managed printing; network security cameras; online fax; videoconferencing; VoIP telephone; wireless telephone and Internet; and wireline telephone, television and Internet. Facilitates a variety of automotive fleet management services, including insurance, titling, registration, and fuel cards. Facilitates site management functions including startup and closure to ensure that operational and technology related requirements are adhered to. Facilitates the efficiency and effectiveness of issue management processes by monitoring SLAs, issue resolution, impact mitigation, and root cause elimination. Facilitates IT change management and IT asset inventory processes by monitoring accuracy and completeness. Facilitates IT vendor management processes including vendor selection, contract negotiations, onboarding, contract renewals, termination and offboarding. Maintains a strong focus on continuous service improvement to build consistency and quality throughout the lifecycle of IT services. Assists with the development and maintenance of standard operating procedures related to IT service delivery. Acts as a WestCare representative and liaison with external partners/collaborators. Adheres to WestCares policies and procedures. Embraces/embodies the mission, vision, guiding principles, clinical vision and goals of WestCare. Performs other relevant duties as assigned.