The knowledge, experience, and qualifications you need:

·       A degree-level qualification in a computing or technical discipline.

·       1 to 4 years of Experience as a service desk analyst or Any experience in excellent customer service no matter what industry

·       Experience in handling calls to support customers and resolve issues with stipulated time

·       Good with Microsoft-based operating systems, especially Windows 10

·       Experience in handling AD account lockouts, Password resets, basic software installation requests etc.,

·       Experience in using ServiceNow ITSM tool for logging tickets

·       Knowledge, experience, or a qualification in the ITIL Framework

·       Experience of processes to keep improving service 

The knowledge, experience and qualifications that will help: 

·       Experience of understanding customers, managing incidents and meeting business expectations

·       Certification as a Microsoft Certified Professional (MCP) or equivalent

·       Able to work under pressure and with tight deadlines

·       Flexible and willing to learn – how we work in this new hub will evolve, so you’ll need to adapt