Are you looking to join a global technology department for an industry-leading financial advisory firm? Fisher Investments is looking for motivated technologists to support our business applications. If you want to make a difference as we develop scalable solutions to support our global growth, we want to hear from you!

The Opportunity:

As an IT Service Desk Associate, you will think beyond the world of checklists and standardized answers. You will learn our system's ins and outs and act as a member of the team's ability to solve problems, create efficiencies and serve our internal customers. You will report to the service desk Manager who will aid in your on-the-job training and professional development.

The Day-to-Day:

Provide support to computer and telecom incidents, desktop (hardware/software), third-party software/hardware applications, and home office configurationsResolve complex PC and network problemsAdvocate for the end-user and think through the "why" and "how" surrounding issuesIdentify patterns and investigate solutions within a Windows 10 and Citrix desktop environment

Your Qualifications:

1+ years' experience in IT and Infrastructure and Operations or experience within an Enterprise Help Desk/Desktop Support environmentBachelor's degree, technical certifications or combination of education and experienceExperience troubleshooting desktops, laptops (and other mobile devices), and printersExperience in Problem Management, Incident Management, Configuration Management, and the Information Technology Infrastructure Library (ITIL) frameworkExperience troubleshooting issues (ServiceNow (SNOW) experience ideal) and use insights to guide improvements

Why Fisher Investments:

We work for a bigger purpose: bettering the investment universe. We take great pride in our inclusive culture, our learning and development framework customized for every employee, and our Great Place to Work Certification. It's the people that make the Fisher purpose possible, and we invest in them by offering exceptional benefits like:

100% paid medical, dental and vision premiums for you and your qualifying dependentsA 50% 401(k) match, up to the IRS maximum20 days of PTO, plus 10 paid holidaysFamily Support programs including 8 week Paid Primary Caregiver Leave, $10,000 fertility, family forming, and hormonal health assistance, and back-up child, adult, and elder careThis is an in-office role. Based on your role, tenure, and performance eligibility you may have the opportunity to participate in our hybrid work from home program. This program is subject to change.

FISHER INVESTMENTS IS AN EQUAL OPPORTUNITY EMPLOYER