Tempe, AZ
19 days ago
IT Service Desk Consultant - Tier 1

Executech. We are nerds. We are professionals. We are a group of fun-loving, joy-riding, tech-jiving, scruffy-looking, snack-eating, computer-lovers and we’re looking for one more to join us. We are a full-service IT consulting firm. We’ve been around for nearly 20 years and we’re the largest, most trusted IT provider in the state. 

Come work for the most award-winning IT company in the West. Don’t work here because you need a job, work here because you want THIS job, because Executech can become your true career. 

We’re not looking for the “average” IT person, we need a cut above. At Executech, you’ll work in a variety of industries with dozens of different technologies. You will learn more here in a year than you could in 5 years somewhere else.  

Your Responsibilities 

You will be part of a Service Desk Team that is responsible for day-to-day service requests for a variety of clients. You will be heavily involved in working tickets that require strong teamwork. You will act as a go-to technology person for all IT needs. You will perform a variety of tasks that may include: 

Serve as the first contact with clients who need technical assistance. 

Answer ticket, chat, email, and phone communications for client requests in a professional and timely fashion.   

Troubleshoot, diagnose, and resolve technical hardware, networking, and software issues. 

Maintain technical documentation on installation of software, the configuration of hardware, problem troubleshooting, and resolutions.  

Research questions using available information resources.  

Communicate effectively with clients, end-users, and coworkers. 

Your Skills 

Must be self-motivated, responsive, and have a sense of urgency. 

Must be an excellent communicator. If you are uncomfortable talking with people, this may not be the job for you. 

Previous experience in a related IT field.  

Ability to manage multiple tasks and deadlines on a tight schedule. 

Networking and Server administration experience are a plus. 

Your Perks 

Besides growing to be a true tech Rockstar, fulfilling your dreams, and finally getting that pony you’ve always wanted for Christmas, we offer some amazing perks like: 

Company-issued computer 

Competitive health insurance including dental and vision 

401k with company match

Generous PTO 

Plus, you’ll get to experience our award-winning culture. We have an amazing team that will become your second family. We have regular company-wide parties, monthly team activities and much more! 

So, what are you waiting for? Apply soon, positions fill up fast.

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