ValidaTek is seeking an IT Service Desk Specialist to support an exciting new program for Soft Switch Backbone (SSBB) Modernization (SSBM) for DISA. This is a brand new program to design, engineer, and deliver a modernized SSBB to replace the current operational SSBB that has reached end-of-life. This program will provide all engineering and related support necessary to develop an SIP (Session Initiated Protocol)-based policy engine routing solution that can ensure continuity of operations in the event of a single policy engine and/or SBC failure. Support for this effort is largely remote with occasional on-site support at DISA HQ, Ft. Meade, MD.
Handles multiple applications, systems, network, and/or telecommunications activities. Manages information systems throughout the organization. May include programming, analysis, networking, data processing, and/or administration responsibilities. Resolves technical problems. Researches and recommends technology. Coordinates information system priorities.
Responsibilities Performs end-user support by phone, in person, and online. May staff a help desk, information center and/or provide on-site support. Maintains and troubleshoot devices and systems, hardware, and software. Documents system performance, bugs, debugging, and program requirements. Follows maintenance protocols to ensure systems are secure and ready for users. Coordinates the set-up of data services, as well as phone, computer, and printer installation. Responds to inquiries and user problems, documents classification of incidents, and diagnoses hardware and software. Follow up with customers to ensure resolution and close out incidents in the tracking system. May serve as contract/task lead and/or primary contact. This is not intended to be an all-inclusive list of job duties and responsibilities. Other duties, responsibilities and activities may change or be assigned at any time with or without notice. QualificationsActive DoD Secret clearanceMust have at least two years of recent direct job experience in a medium to large scale enterprise IT support environment At least one year of fieldwork IT technical experience in an enterprise support center environment A+ Certified This may be substituted for the following certificates: Cisco IT Essentials Microsoft Certified Solutions Associate (MCSA) ETA Computer Service Technician (CST)
EEO Statement ValidaTek is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, or disability status.
Applicants who are selected for employment will be required to verify authorization to work in the United States.
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