Title: IT Service Desk Specialist Location: Portland, Oregon Duration: 11 months Term (Contract) Roles & Responsibilities + The person selected to fill this position will be expected to provide quality first level computer help via phone and/or email; (Tier I) incident/problem tracking, escalation and communication; computer access request processing, and IT service request routing and coordination for IT clients across client. Minimum Qualifications + The position requires thorough knowledge of PCs, local area networks, peripheral devices and software compatibilities; excellent verbal and written communication skills; demonstrated operating capability in PC programs, operating systems and network utilities. + Demonstrated attention to detail and a personal emphasis follow-up/follow-though are also required. + Previous Service Desk experience and/or certification in an ITIL (IT Infrastructure Library) driven IT environment is highly desired.' Note: If interested please send your updated resume and include your rate requirement along with your contact details with a suitable time when we can reach you. If you know of anyone in your sphere of contacts, who would be a perfect match for this job then, we would appreciate if you can forward this posting to them with a copy to us. We look forward to hearing from you at the earliest!