IT Service Desk Specialist II - (24748) Share this job as a link in your status update to LinkedIn. Job Title / Level IT Service Desk Specialist II Clearance Required? None Location: San Diego, CA 92108 US (Primary) % Travel 0 - 10% Job Description The IT Service Desk Specialist II will support the Defense Health Agency (DHA) at an onsite location. This critical role is responsible for resolving technical issues and ensuring the smooth operation of IT services within the organization. The position requires a blend of advanced technical skills and exceptional customer service abilities to effectively support end-users. As an IT Service Desk Specialist, you will: + Work with a team of driven, supportive and highly skilled professionals. + Be part of an empowered accountability culture where each employee-owner has a meaningful stake in the future success and growth of the company. A week in the life of an IT Service Desk Specialist, you will: + Deliver exceptional assistance and expert advice to end users who encounter issues with hardware, software, and systems. + Diagnose problems, and provide practical solutions to ensure seamless user experiences. + Resolve both computer software and hardware issues, acting as a pivotal point of contact for users navigating challenges with various technologies and operating systems. + Serve as the escalation path for tackling moderately to highly complex technical problems, ensuring swift and effective resolutions. + Support our customer base, particularly during peak periods or when staffing levels are reduced. + Engage in more diverse and challenging tasks leveraging your experience and technical prowess to exceed user expectations. Job Requirements + Minimum Education: Bachelor’s degree and/or equivalency. + IT Security Designation: ADP/IT-II + Investigation Required: Tier 3 (T3) + IA Technical/Management Designation: IAT II and CEExperience in this Discipline: Four (4) years of progressive experience demonstrating the required + proficiency. + Experience with Active Directory, Exchange, or other enterprise-level IT systems. + Familiarity with remote desktop support tools and techniques. + Experience with scripting or automation tools. Founded in 1975, AMERICAN SYSTEMS is one of the largest employee-owned companies in the United States. We are a government services contractor focused on delivering Strategic Solutions to complex national priority programs with 100+ locations worldwide. Through our focus on quality, strong cultural beliefs, and innovation we deliver excellence every day.Company Awards: + Forbes National Best Midsize Companies + Energage National Best Workplaces, National + Washington Post Best Workplaces Veteran Hiring Awards + U.S. Department of Labor Hire Vets Medallion + BEST FOR VETS by Military Times + TOP 10 MILITARY FRIENDLY COMPANY by MilitaryFriendly.com AMERICAN SYSTEMS is committed to pay transparency for our applicants and employee-owners. The salary range for this position is $45,000 - $55,000. Actual compensation will be determined based on several factors permitted by law. AMERICAN SYSTEMS provides for the welfare of its employees and their dependents through a comprehensive benefits program by offering healthcare benefits, paid leave, retirement plans (including ESOP and 401k), insurance programs, and education and training assistance. EOE Minorities/Women/Disabled/Veterans/Gender Identity/Sexual Orientation