REQ#: RQ189995Public Trust: MBI Full 5C (T3) Requisition Type: Regular Your Impact

Own your opportunity to work alongside federal civilian agencies. Make an impact by providing services that help the government ensure the well being of U.S. citizens.

Job Description

Seize your opportunity to make a personal impact as an IT Service Desk Specialist II supporting GDIT’s Military Health IT Team. GDIT is your place to make meaningful contributions to challenging projects, build your skills, and grow a rewarding career.

At GDIT, people are our differentiator. As an IT Service Desk Specialist II in Aurora, CO, you will be responsible for providing technical assistance and support to end users for hardware, software, and systems. You will be trusted to work with a variety of different technologies.

HOW AN IT SERVICE DESK SPECIALIST II WILL MAKE AN IMPACT

Provide customer support and assistance through phone, email, or chat Answers questions, analyzes problems and provides technical assistance, support, and advice to end users for hardware, software, and systems Resolves and documents user computer software and hardware problems in the DHA ServiceNow ticketing system Acts as a contact for users having problems using computer software, hardware, and operating systems.  Acts as the escalation path to resolve moderate to highly complex technical issues.  Specialized in certain aspects of technologies to assist the customer base.  Provides support for call overflow during peak time or reduced staff during off peak hours.  

WHAT YOU’LL NEED TO SUCCEED:

Education: Bachelor's Degree and/or 4 years of equivalent experienceExperience: 4+ years of progressive experience in IT customer serviceCertifications: IAT II certifications as approved by customer (e.g. MCSA, RHCA, MCSE, VMWare, AWS, Citrix, NetApp)CE certification (e.g., Microsoft Certified Solutions Expert (MCSE)Technical skills: Demonstrated experience with ServiceNow IT Service Management and/or Customer Service Management 
 Security clearance: Must be able to obtain a Position of Trust and successfully pass a thorough Government background screening process requiring the completion of detailed forms and fingerprintingPreferred:Demonstrated experience providing service desk management in a DoD healthcare environment Former DoD experience ITIL4 certification Location: On Customer SiteTravel: Some local travel may be requiredWeekly Scheduled Hours: 40Work visa sponsorship will not be provided for this position. 

 GDIT IS YOUR PLACE:

401K with company matchComprehensive health and wellness packagesInternal mobility team dedicated to helping you build your skills and own your careerProfessional growth opportunities including paid education and certificationsRest and recharge with paid vacation and 10 company-paid holidays