Do you want to be part of the team that provides Technical Product, Audio/Video and End User support to Microsoft’s TOP Executives? Do you want to work on the leading edge of latest technologies including: devices, software, services, infrastructure, development, AI, Audio Video equipment and collaboration products? Do you want to help improve and shape Microsoft products and services? The IT Service Manager role is instrumental in keeping the company's Executive technologies fully functional, and ensuring productivity of the Microsoft Executives is guaranteed.  This role requires the ability to apply industry knowledge and practical field experience across numerous products, platforms, and services to address Executive issues and various scenarios while enjoying a fun, flexible, exciting, and collaborative work environment.  This role requires frequent, face-to-face interaction with Senior Executives across all Bay Area Microsoft campus locations with mileage being a reimbursable expense along with reimbursable cell phone costs within established company limits. As an **IT** **Service Manager** , you must consistently demonstrate adaptability, customer focus, outstanding judgement, ability to influence for impact, and delivery of outstanding business results.  Critical to the success of this role, and the Executive Support Service team, is the ability to manage oneself and Executive relationships under dynamic and stressful situations.  Your ability to apply a variety of approaches (as appropriate) to effectively manage and lead a myriad of scenarios is a foundational capability of this role.  The candidate is expected to not only resolve IT-related issues and incidents, but also identify opportunities, methods, and solutions to proactively avoid them altogether.  As this role interacts with Microsoft's top Executives, the Board of Directors, and the Technical Fellow community, it requires an individual with critical skills and capabilities including professionalism, executive presence, refined communication, and coordination; a "People Person" with outstanding technical knowledge and understanding.  Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. **Responsibilities** + Provide direct support to a defined set of Microsoft Executives, their Administrative Assistants, Technical Fellows, and Microsoft's Board of Directors, and Bay Area Executives. + Lead engagements with AI key stakeholders and Senior Leadership. + Liaison between the Executive Community and Product/Engineering groups, PM, Engineering teams collecting and presenting customer experiences to Product/Engineering groups, TAMS, and IT Service Managers based on technology and product issues encountered across the Executive community.  + Use advanced analytical problem-solving skills that effectively leverage and reference data to evaluate situations and determine potential solutions and strategies.  + Use technical knowledge and mastery of both Microsoft and competitor products, technologies, services and software.  + Deploy, configure, upgrade, troubleshoot, recommend and consult on enterprise grade Audio Video equipment providing collaboration and meeting support to Microsoft Executives.   + Provide Executive meeting planning, preparation, and support focused on the AV products and technologies deployed in the hosting location.   + Embody our Culture (https://careers.microsoft.com/v2/global/en/culture) and Values (https://www.microsoft.com/en-us/about/corporate-values) **Qualifications** **Required Qualifications:** + 4+ years experience in information technology (IT) operations, technical support, customer service solutions/delivery, or service management + OR equivalent experience. + 3+ years experience in M365/Azure/ Windows or other Microsoft products and services such as Microsoft Exchange, Outlook, Skype for Business, and Microsoft Teams. + 3+ years experience in DevOps or Service Engineering at scale involving user data and/or software development for an enterprise level service. + Experience ensuring delivery of meeting experiences and expert event support for executives. **Other Requirements:** Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screeningsf: + **Microsoft Cloud Background Check:** This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter. **Preferred Qualifications:** + Experience with Microsoft CoPilot for M365. + Understanding of current AI technologies/use cases. + Experience supporting Executive level clients. + Microsoft 365 Certified / Microsoft Azure Certified / Microsoft Endpoint manager Certified. + AI 900 certified or equivalent AI fundamentals training. + SC 900 Certified or equivalent security training. + Experience with data analysis and automation tools. + Proficiency with JavaScript, HTML, Python, .NET, PowerShell and scripting. + Proficiency with TSQL, Microsoft SQL Server, SQL Server Reporting Services, Power BI.   Corporate Technology Support IC4 - The typical base pay range for this role across the U.S. is USD $94,600 - $183,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $122,000 - $200,500 per year. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay Microsoft will accept applications for the role until February 12, 2025. \#MSD \#MSDJOBS \#EEJOBS    Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .