Welcome page Returning Candidate? Log back in! IT Services Analyst Job Locations US-KY-LOUISVILLE ID 2024-156087 Line of Business BrightSpring Health Services Position Type Full-Time Pay Min USD $49,000.00/Yr. Pay Max USD $60,000.00/Yr. Our Company

BrightSpring Health Services

Overview

Provides hardware, software, and systems support for BrightSpring’s employees. Responsible for coordinating delivery of services to internal users and collaborates with cross-functional teams to ensure IT services are operational. Acts as a point of contact for incident escalations and works both collaboratively and independently to triage and resolve IT issues.

Responsibilities Provides resolution of technology problems that are escalated from Level 1 Service DeskAssists with Level 1 Service Desk analysts as neededMonitors outstanding issues to ensure both response and resolution times are metAddresses, escalates, and guides the progress of IT requests for customized applications with exceptional attention to follow-throughActs as backup for the BrightSpring Genius Bar by being fully versed on all IT solutionsMotivates the team and stakeholders to act without direct authorityProvides status updates to Information Technology management, and functional areas regarding unresolved requests and system outagesActs as a liaison between Support Center end users, technical support staff, and Information Technology managementPerforms software installations and data backup and recovery for end usersLeads and assists on various projects regarding new applications or technologyCreates and maintains knowledgebase articlesWorks as an administrator in Cisco Call Manager and Cisco Unity; Provides technical support and processes user requests regarding Cisco phonesAll other duties as assigned Qualifications Associate Degree in related field or equivalent experience preferredMinimum of twoyears’ experience in a customer support environment with proven desktop, technical and training skills, including experience supporting resources at all levels in an organization.Professional Certifications such as Net+, CCNA Collab, CCNE, HDI, or ITIL is a plusExperience with Active Directory, remote desktop tools, and ticketing systemsExperience with Microsoft Office products, Outlook, and Microsoft Windows 10 and Office365 requiredExperience with Cisco Call Manager, Unity, and FinesseExpert knowledge of software, hardware, systems, and applications used by BrightSpring associatesExcellent analytical and problem-solving skills to diagnose and resolve related problemsAbility to interact effectively with Executive and all other levels of BrightSpring employeesAbility to work efficiently on multiple tasks and projects at any given time About our Line of Business BrightSpring Health Services provides complementary and integrated home- and community-based pharmacy and health solutions for complex populations in need of specialized and/or chronic care. Through the Company’s service lines, including pharmacy, home health care and primary care, and rehabilitation and behavioral health, we provide comprehensive care and clinical solutions in all 50 states to over 400,000 customers, clients and patients daily. For more information, visit www.brightspringhealth.com. Follow us on Facebook, Twitter and LinkedIn. Salary Range USD $49,000.00 - $60,000.00 / Year