IT Services Desk Specialist III - (24746) Share this job as a link in your status update to LinkedIn. Job Title / Level IT Services Desk Specialist III Clearance Required? None Location: San Diego, CA 92108 US (Primary) % Travel 0 - 10% Job Description The IT Service Desk Specialist III will support the Defense Health Agency (DHA) at an onsite location. This critical role is responsible for resolving technical issues and ensuring the smooth operation of IT services within the organization. The position requires a blend of advanced technical skills and exceptional customer service abilities to effectively support end-users. As an IT Service Desk Specialist III, you will: + Work with a team of driven, supportive and highly skilled professionals. + Be part of an empowered accountability culture where each employee-owner has a meaningful stake in the future success and growth of the company. A week in the life of an IT Service Desk Specialist III, you will: + Ensuring seamless technology experiences for our end-users. + Address inquiries, troubleshoot issues, and deliver expert advice on both hardware and software systems, whether via phone, email, or chat. + Act as the go-to person for resolving intricate computer software and hardware challenges and serve as a trusted resource for users navigating complex technical problems. + Handle escalated cases, tackling moderate to highly complex issues with confidence and skill. + Maintaining service continuity, as you provide vital support during peak periods or when staffing is reduced. + Set the standard for technical support excellence but also ensure that every user interaction leaves a lasting impression of professionalism. Job Requirements + Minimum Education: Bachelor’s degree and/or equivalency. + IT Security Designation: ADP/IT-II + Investigation Required: Tier 3 (T3) + IA Technical/Management Designation: IAT II and CE + Experience in this Discipline: Six (6) years of progressive experience demonstrating the required + proficiency. + Strong Communication: Ability to effectively communicate with non-technical users and technical staff. + Problem-Solving Abilities: A proactive approach to identifying and resolving issues, minimizing downtime and improving user experience. + Customer Service Excellence: Demonstrated experience in delivering high-quality support, with a focus on user satisfaction. + Time Management: Efficient multitasking and prioritization skills to handle multiple tickets and projects. Founded in 1975, AMERICAN SYSTEMS is one of the largest employee-owned companies in the United States. We are a government services contractor focused on delivering Strategic Solutions to complex national priority programs with 100+ locations worldwide. Through our focus on quality, strong cultural beliefs, and innovation we deliver excellence every day.Company Awards: + Forbes National Best Midsize Companies + Energage National Best Workplaces, National + Washington Post Best Workplaces Veteran Hiring Awards + U.S. Department of Labor Hire Vets Medallion + BEST FOR VETS by Military Times + TOP 10 MILITARY FRIENDLY COMPANY by MilitaryFriendly.com AMERICAN SYSTEMS is committed to pay transparency for our applicants and employee-owners. The salary range for this position is $60,000 - $75,000. Actual compensation will be determined based on several factors permitted by law. AMERICAN SYSTEMS provides for the welfare of its employees and their dependents through a comprehensive benefits program by offering healthcare benefits, paid leave, retirement plans (including ESOP and 401k), insurance programs, and education and training assistance. EOE Minorities/Women/Disabled/Veterans/Gender Identity/Sexual Orientation