Job Seekers, Please send resumes to resumes@hireitpeople.com Short Description:  
IT ServUs Desktop Phone Support 

Complete Description: 
Provides customer technical phone support by collecting trouble tickets, analyzing issues, carrying out solutions, escalating issues, and tracking to completion. The preferred candidate must be able to communicate problems/issues to customers in a non-technical manner. The preferred candidate must have excellent verbal skills in order to explain directions and provide basic communication to the customer in a clear and concise manner. The preferred candidate must have strong customer service and troubleshooting skills. The candidate must be able to work as a team member independently. 

Important: This position is for a part time shift-based work. Because the call center is open 24x7, the candidate may be required to work other designated shifts including evenings, holidays, and weekends. The candidate may also be required to work longer shifts (8-hours or 12 hours) or earlier shifts on a needed basis. 

The preferred candidate will be subject to written and scenario based testing in: Customer Service, Microsoft and Mac proficiencies. 
Behavior Characteristics: 
Must be composed in the face of client distress and hostility. Must have excellent verbal communication skills   Required / Desired Skills        SkillRequired / DesiredAmount of ExperienceExpertise RatingCall Center Operations experience Tier 1 phone supportRequired3  Years3 - ExpertRemedy Call Tracking System or equivalentRequired1  Years2 - ProficientBomgar Remote Control or equivalent Remote Control softwareRequired18  Months2 - ProficientAVAYA ACD Call Routing System or equivalentRequired1  Years2 - ProficientMS Office 2007 and 2010 product suite support, troubleshooting, etc.Required2  Years2 - ProficientMicrosoft's XP operating system, basic configuring and troubleshootingRequired2  Years2 - ProficientBasic hardware/Printer/Application support, installation & troubleshootingRequired18  Months2 - ProficientMac OS X in a support and troubleshooting roleRequired1  Years2 - ProficientMac for Office and/or iWorksRequired1  Years2 - ProficientHands-on experience w/AD or equivalent for pwd reset, acct creation, etc.Required2  Years2 - ProficientParallels/Boot Camp/Fusion or other VM softwareHighly desired1  Years Help Desk or other related IT support experienceRequired2  Years2 - ProficientCustomer Service skillsRequired3  Years3 - ExpertBasic troubleshooting skills for XP and Mac environmentRequired1  Years2 - ProficientMujst have excellent verbal communication skillsRequired0 3 - Expert