A Career at HARMAN
As a technology leader that is rapidly on the move, HARMAN is filled with people who are focused on making life better. Innovation, inclusivity and teamwork are a part of our DNA. When you add that to the challenges we take on and solve together, you’ll discover that at HARMAN you can grow, make a difference and be proud of the work you do every day.

About the Role

This is a Site administrator role reporting to the EUC Manager for the region.  The role will involve the day-to-day on-site support of staff in the Budapest office and occasional remote support for other locations.

What You Will Do

Ensure desktop support internal processes and procedures are adhered toManage incidents/ service requests assigned to them until resolution/ executionProvide support to local and remote usersHandle end-user escalation effectively and involve the EUC Manager accordinglyRoute/assign tickets to appropriate support group if necessary identifying and escalating high priority, high severity issuesUpdating pending tickets with timely, precise, and accurate updatesFollowing up with end users or support groups, if necessary, for closure of pending ticketsCreating and uploading knowledge-base articlesProvide support to internal projects and ensure all assigned project deliverables are completedUnderstanding of Microsoft (MS) Windows 10/11, MS M365, IP addressing, DHCP, DNS, network cabling, and patchingPerform application support, Samsung and iPhone mobile device support, PC imaging, and housekeepingHands and feet support for all IT Digital towers (Network, Security, Windows, Linux, and Unified Communications towers)

 

What You Need

5 years plus experience in an IT support roleUnderstand requirements on the vision and roadmap on End-user spaceAbility to design, deploy, and manage end-user computing environmentGood experience in the core End User services domainKnowledge of computers/ Laptops/ Printers/ peripheral troubleshootingKnowledge of Office applications, MS O365, security clients, patch management, etc.Experience and knowledge in various methodologies and models for end-user services deliveryAwareness and experience in practice development initiativesMust have sound troubleshooting knowledge of Windows Operating systems (MS Windows 10 and 11)Strong communication skills, both verbal and written in Hungarian and English

 

What is Nice to Have

Work well in team environments and be self-motivated/self-startingStrong listening skills and ability to innovate and brainstorm around business ideas and needsFlexibility to support migration issues on the go, without supervision, deal with ambiguity, self-motivated and results-drivenAble to derive results in an ambiguous setting and accomplish results in line with business needsTroubleshooting knowledge of Linux and MAC Operating systems

HARMAN is proud to be an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.