**IT Site Support Analyst** Location **IL, Mt. Prospect** Department **Information Technology** Employment Type **Full Time** Have you ever used the self-checkout in a Wal-Mart, Target, or Home Depot? Played the slots at an MGM Casino? Maybe you grabbed a drink from a vending machine or paid to park your car? If you’ve answered with a resounding “YES”, then you’ve done so with the aid of one of the 10 million devices installed by Crane Payment Innovations (CPI). We make the technology that powers your everyday life, enabling more than 4 billion transactions every week in more than 143 currencies worldwide. From cash and coins to cards and mobile, we keep the world of payments moving with smart validation devices and business management software. Headquartered in Malvern, PA, CPI is supported by: >2,500 global associates, 7 manufacturing sites, 12 corporate offices and 43 service branches. **WHAT YOU’LL BE DOING** The IT Site Support Analyst is responsible for delivering an exceptional end user experience and providing an optimal lifecycle of our endpoint technology. You will be responsible for: + Creating, tracking, and resolving IT trouble tickets (Level I/II) + Windows Desktop support + Active Directory Level I/II support (Access Controls, Group Membership, Security) + Microsoft Exchange Level I/II support (add, manage, remove mail users) + Experience with Microsoft 365 support including Microsoft Teams calling + File & Print Server support/troubleshooting + Software repository management and deployment (Windows Deployment Services) + Hardware deployment of computers, printers etc + General workstation troubleshooting + Third party application support + Maintain a register of IT assets + Develop, maintain, and organize system administrator technical documentation + Manage site network cabling/patching + Participate in IT Projects + Deliver end user technical training where required + Provide absence cover for other site-based IT team members **WHO WE’RE LOOKING FOR** An IT professional who possesses a strong understanding of end point hardware and application support by providing excellent customer service and troubleshooting skills. In addition, this role will require the ability to balance project work and day to day support in a fast-paced environment. Qualifications and Requirements + Undergraduate degree (MIS or Computer Science preferred) or equivalent business experience and minimum three years’ experience in an Information Technology setting + A+ and/or Net+ certification preferred + ITIL/HDI certification preferred + Demonstrated ability to be a self-starter, work independently and achieve stated goals + Demonstrated initiative, self-reliance, and proactive behavior + Strong customer service focus and service orientation with business users at all levels + Thorough follow-up and escalation as required on all business issues is essential + Strong analytical, and communication skills (written and oral) + Able to manage multiple priorities and work well under pressure + Ability to learn new concepts, hardware, and technologies quickly + Ability to work effectively in a changing environment and manage multiple activities + Strong organizational skills to structure and manage tasks from initiation to completion + Ability to work flexible schedules including availability outside of normal working hours Personal Attributes + You consider yourself a lifelong learner who is passionate for technology and problem solving + Ability to work successfully in a performance driven culture founded on personal responsibility and knowledge of the details + Maintains the highest level of business and personal integrity + Outgoing, self-starter, independent and disciplined + Visible, dynamic, and engaged team member who is driven to deliver results + Inclusive and collaborative and has consistently led teams to deliver on common goals + An effective communicator with highly effective written and speaking skills and the ability to effectively convey the company’s value propulsions + Ability to take abstract information and to apply sound judgement based on experience to make effective decisions **WHAT WE’RE OFFERING** + Flexible work environments + Defined career growth plans with opportunities to go outside of your “comfort zone” + “Innovation Fridays” + Generous paid time off, including sick and holiday + Medical, dental, & vision insurance + 401K with Company contribution + Flexible spending accounts + Life insurance and disability benefits + Discounts for childcare + Tuition assistance + Community involvement and volunteering events + Opportunities to travel and work at our global sites Sound interesting? Come see why we are OneCPI! **CPI is part of Crane NXT** Crane NXT is a premier industrial technology company that provides proprietary and trusted technology solutions to secure, detect, and authenticate what matters most to its customers. The company is a pioneer in advanced, proprietary micro-optics technology for securing physical products, and its sophisticated electronic equipment and associated software leverages proprietary core capabilities with detection and sensing technologies. Crane NXT has approximately 4,000 employees with global operations and manufacturing facilities in the United States, the United Kingdom, Mexico, Japan, Switzerland, Germany, Sweden, and Malta. For more information, visit www.cranenxt.com _Crane Payment Innovations is committed to hiring a diverse workforce. Applicants will receive consideration without regard to race, color, religion, sex, gender identity, sexual orientation, age, disability, military status, or national origin or any other characteristic protected under federal, state, or applicable local law._ \#LI-TH1 \#CPI \#LI-ONSITE