About the company 

Albertsons Companies is at the forefront of the revolution in retail. With a fixation on raising the bar with innovation and building belonging through our culture, our team is rallying our company around a unique purpose: to create joy around each table and inspire a healthier tomorrow for every community.

Albertsons Companies is one of the largest food and drug retailers in the United States, with over 2,200 stores in 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, Shaw's, Acme, Tom Thumb, Randalls, United Supermarkets, Pavilions, Star Market, Haggen, Carr’s, Kings Food Markets, and Balducci's Food Lovers Market. We support our stores with 22 distribution centers and 19 manufacturing plants. #LI-AG1

Bring your flavor

Building the future of food and well-being starts with you. Join our team and bring your best self to the table.

What you will be doing

The IT Specialist at the Central Fulfillment Center is responsible for all computer hardware and software support of the pharmacy fulfillment center. This involves working with vendor software applications as well as Albertsons. This specialist would be working directedly with both vendor and Albertsons technical teams to assist with updates, upgrades, troubleshooting, testing, and resolving computer issues, to ensure efficient use of the production line.  The IT Specialist will also act as an IT liaison for any computer-related tasks such as facilitating new associates in gaining access to the fulfillment software system or troubleshooting company laptop/desktops and printers at the site.

The position will be based in Irving, TX. The shift arrangement is a day shift or afternoon shift working Sunday-Thursday with project work occasionally on a Friday. A typical 40-hour workweek with occasional overtime is to be expected.

Main responsibilities

Act as point-of-contact for vendor and Albertsons’ Technical Teams for the installation, configuration, routine maintenance, and ongoing usability of desktop and laptop computers, mobile devices, applications, and related technology used at the site within established guidelines. Identify and research technical problems of varying complexity and follow through to resolution. Ensure systems interconnect seamlessly with diverse systems, including servers and peripherals. Maintain appropriate hardware\software inventories and warranties, as well as managing vendor maintenance visits for all managed technologies at the site.  Reports to the General Manager and collaborates closely with Production Maintenance Technicians, ensure an optimal/efficient technical environment including equipment configurations.  Accurately log/document all issues and work efforts. Assist with the creation and maintenance of technical documents. Completes tasks related to end-user onboarding and offboarding. Other duties as assigned concurrent with all applicable laws and regulations. 

What we are searching for

Someone who thrives in a fast-paced customer service environment. Someone who enjoys supporting and troubleshooting technical issues. A strong work ethic, good attendance, and a positive attitude A feeling of pride in work; strives to achieve all goals and help others achieve their goals. Able to communicate often and professionally with co-workers and vendors of various communication styles. Must be team-oriented, self-initiating, and be able to work with minimal supervision.

We believe the successful candidate has these qualifications and experience

Required:  1 year experience in a technical support environment Preferred:  Associate’s degree in IT or equivalent combination of education, technical certification or training, or work experience. Technical Experience:  Experience working with MS Office, ServiceNow, basic IP networking, and troubleshooting.

Physical Requirements

Willing and able to stand/walk at least 8 hours with or without reasonable accommodation.  Willing and able to perform tasks which include pushing, pulling, grasping, bending, stooping, rotating, reaching, and lifting/carrying up to 40 pounds with or without reasonable accommodation.  

What is it like at Albertsons? 

Our 290,000 associates have a passion for great service and building lasting relationships with our customers. Through a companywide focus on innovation, we are continually enhancing our digital and product offerings, making it easy for customers to get what they need, wherever they are.

Albertsons is an Equal Opportunity Employer 

This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records.  

We endeavor to make this site accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at 1-888-255-2269(option #4).