Role: Provide computer and end-user support for all WPIX Information Systems

RESPONSIBILITIES

Day to day troubleshooting of computer problems.End-user support for all network, computer and software related issuesHardware configuration and installationSoftware configuration and installationWindows Domain user/group administration – adds, deletions, changesDocumentation of all network related procedures that they are responsible for.Cell Phone administration

REQUIREMENTS/QUALIFICATIONS

2 –3 years of work experience in computer support.Knowledge of Windows network operating systems (CNE & MCSE certification a plus – but not required).  Experienced with: hardware troubleshooting & installation,software installation, network printing and Windows and Mac Operating Systems. Coding experience with HTML or PHP.Problem-solving and analytical skills are necessary.Good communication skills.Must be willing to work weekends, holidays and evenings.Need to be analytical and work well in a high-pressure environment.  Must be thorough, detailed oriented  and conscientious.Must be able to implement workable solutions on the network that will affect the productivity of up to 250 users.Must be able to interface and communicate well with users at all levels in the corporate structure as well as at all levels of computer proficiency.

Education               

                Bachelor Degree or equivalent.