IT Specialist Are you a tech-savvy problem solver with a passion for optimizing systems and keeping everything running smoothly? We're looking for an IT Specialist who thrives in a fast-paced environment and loves tackling new challenges. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: • Support all business applications (e.g., point –of-sale, casino & hotel management systems) • Set up, configure, test, maintain, monitor and troubleshoot teleconferencing equipment, multimedia devices, televisions, monitors, projectors, recording equipment, speaker sets, digital cameras/camcorders, and other presentation equipment. • Receive and respond to incoming calls, pages, and/or e-mails regarding hardware and software problems. • Perform on-site analysis, diagnosis, and resolution of technology problems for a variety of end users, and recommend and implement corrective solutions, including off-site repair as needed. • Document instances of AV equipment failure, repair, installation, and removal. • Develop and maintain an inventory of all hardware equipment; periodically audit inventories to mitigate risk of damage or theft. • Assess the need for and implement performance upgrades to computers, including the installation of CPUs, I/O and NIC cards, hard disks, RAM, DVD/CD-ROMs, etc. • Answer to and perform installs, moves, adds and changes (IMAC) requests. • Document instances of hardware failure, repair, installation, and removal. • Identify and learn appropriate software and hardware used and supported by the organization. • Performing preventative maintenance, including checking and cleaning of workstations, printers, and peripherals. • Test fixes to ensure problem has been adequately resolved. • Perform post-resolution follow-ups to help requests. EDUCATION and/or EXPERIENCE: High School Diploma or GED required. Bachelors of Science in Computer Science from a four-year college or university are preferred. Three to five years related work experience with one to three years related work experience in Casino, Hospitality and/or Banking or Entertainment industry preferred. SPECIAL QUALIFICATIONS: Must possess effective communication skills, and be computer-literate, with superior programming and usage skills. Minimum Microsoft Certified Profession (MCP) or equivalent. Ability to operate tools, components, and peripheral accessories. Basic knowledge of IBM’s AS400/System i5 system platform. PHYSICAL DEMANDS: The Associate is frequently required to lift and/or move up to twenty-five pounds, occasionally lift and/or move up to fifty pounds, and infrequently lift and/or move up to one hundred pounds. WORK ENVIRONMENT: The noise level in the work environment is usually moderate. When on the project floor, the noise level increases to loud. Benefits Include: + Daycare services for employees only - open 7 Days a Week 7 am until 11 pm at Great Rates (Subsidy may also be available) + Generous 401K plan - 100% Vested from the beginning! + Medical, Dental, Vision and Life Insurance available for Full-Time Employees + Paid Time Off, Sick Time and Holiday Pay + Tuition Reimbursement *for eligible employees* + Discounts available for Hotel, Restaurants, Spa Services, and more