We have an outstanding Contract to Hire position for anIT Specialist to join a leading Company located in the Birmingham, AL surrounding area. The IT Specialist I is a junior member of a team focused on assisting customers via a ticketing system and direct telephone contact. We provide support for Windows desktops and servers, Microsoft 365 products, backup solutions, computer networks, and other IT services. Job Responsibilities: + Customer Service: Providing positive user experience by being patient, empathetic, and helpful. + Responding to Customer Queries: Handling inquiries via phone, email, or tickets to provide immediate assistance. + Troubleshooting Technical Issues: Diagnosing and resolving basic technical problems, such as software glitches, connectivity issues, and hardware malfunctions. + User Account Management: Managing user accounts, including creating accounts, assigning permissions, and resetting passwords. + Software Installation and Configuration: Assisting with installing and setting up software applications. + Logging and Escalating Issues: Documenting issues and escalating more complex problems to higher-level support tiers when necessary. + Providing Step-by-Step Guidance: Clear instructions are offered to help users resolve their issues independently. Basic Hiring Criteria: + Minimum high school diploma or equivalent. + Any relevant certifications are a plus (e.g., CompTIA, Google, AWS, Microsoft, etc.). + Proven interest in and enthusiasm for technology; willingness to learn and grow in the field. + Strong problem-solving skills and attention to detail. + Excellent communication and interpersonal skills; ability to explain technical concepts to nontechnical users + Ability to work both independently and collaboratively within a team environment. + Familiarity with Windows and/or macOS operating systems ; knowledge of Microsoft 365 products and services is a plus. + Basic understanding of networking concepts and protocols. + Solid grasp of systematic troubleshooting. + Capable of performing calmly and effectively in a dynamic call center environment or at a customer site, with often conflicting priorities and urgent customer requests. VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please visithttp://www.tadpgs.com/candidate-privacy/orhttps://pdsdefense.com/candidate-privacy/ The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: + The California Fair Chance Act + Los Angeles City Fair Chance Ordinance + Los Angeles County Fair Chance Ordinance for Employers + San Francisco Fair Chance Ordinance