We have an outstanding Contract to Hire position for an IT Specialist to join a leading Company located in the Birmingham, AL surrounding area.
The IT Specialist I is a junior member of a team focused on assisting customers via a ticketing system and direct telephone contact. We provide support for Windows desktops and servers, Microsoft 365 products, backup solutions, computer networks, and other IT services.
Job Responsibilities:  Customer Service: Providing positive user experience by being patient, empathetic, and helpful.Responding to Customer Queries: Handling inquiries via phone, email, or tickets to provide immediate assistance.Troubleshooting Technical Issues: Diagnosing and resolving basic technical problems, such as software glitches, connectivity issues, and hardware malfunctions.User Account Management: Managing user accounts, including creating accounts, assigning permissions, and resetting passwords.Software Installation and Configuration: Assisting with installing and setting up software applications.Logging and Escalating Issues: Documenting issues and escalating more complex problems to higher-level support tiers when necessary.Providing Step-by-Step Guidance: Clear instructions are offered to help users resolve their issues independently.
Basic Hiring Criteria:Minimum high school diploma or equivalent.Any relevant certifications are a plus (e.g., CompTIA, Google, AWS, Microsoft, etc.).Proven interest in and enthusiasm for technology; willingness to learn and grow in the field.Strong problem-solving skills and attention to detail.Excellent communication and interpersonal skills; ability to explain technical concepts to nontechnical usersAbility to work both independently and collaboratively within a team environment.Familiarity with Windows and/or macOS operating systems; knowledge of Microsoft 365 products and services is a plus.Basic understanding of networking concepts and protocols.Solid grasp of systematic troubleshooting.Capable of performing calmly and effectively in a dynamic call center environment or at a customer site, with often conflicting priorities and urgent customer requests.