Summary To find additional information on "What Is DHA" and to view and/or apply to current DHA opportunities listed on Air Force Civilian Service's "Direct Hire Job Board", please click here. You will Support 412 TW through deployment and sustainment of robust operational capabilities, programs and services. Provide proven infrastructure capabilities to meet the needs of America's premier Air Force Test Center and all Edwards' customers while anticipating the challenges of the cyberspace domain. Responsibilities For additional information on direct hire opportunities with the Air Force please click here. Duty 1: Responsible for the receiving, imaging, inventory, and deployment of all new and refresh systems, in addition to the proper removal of the outdated systems on the Edwards network. Ensures all software is authorized for Edwards and properly licensed if software application is above the base standard image. Sets-up, relocates, and installs new desktop systems, servers, and related peripherals. Rebuilds hard drives with approved standard image. With guidance builds and maintains AF approved standard image utilizing and testing various equipment and system configurations. Ensures all approved Time Compliance Network Orders are applied as of image date. Provides assistance to the user in uploading data files to an applicable server, installing applications above the standard configuration, installs/reinstalls hardware components and drivers, returning user data files to original status. Coordinates with property custodians for proper documentation of transferring new refresh systems and removing old systems assigned to users. Demonstrates processes and procedures to users; provides training as required for personnel within assigned area of responsibility. Keeps current on changes in applications, hardware, software, and related technology. Duty 2: With guidance and assistance, is responsible for troubleshooting and diagnosing all hardware, software, network failures, in addition to providing a solution for every service request elevated to the assigned tier. Performs hardware support such as installation of hardware component level upgrades including, disk drives, motherboards, network interface cards, CD-ROMs, video cards, memory, and other internal boards. Identifies processes and problems relative to the design of systems and implements recommended corrective action. Plans, coordinates, and installs applications software and hardware for operating systems. Administers and maintains assigned systems. Enhances automated systems to improve system response times for users. Provides on-going technical advice and guidance to customers in the operation and maintenance of systems hardware and software and a variety of other routine IT issues. Provides hardware, software, and network remedial on-site maintenance on all desktops, servers, and related peripheral items that are not covered under an existing maintenance contract or warranty support program. Ensures all equipment warranty status is verified prior to installing replacement hardware. Responds to user problems by analyzing, and resolving malfunctions, adjusting equipment configurations, and recommending appropriate acquisitions to optimize program advantages. Provides technical assistance, systems advisory services, and training. Duty 3: At the direction of senior level technicians will provide support in the daily operations and sustainment of enterprise configuration management. Documents and provides input on current procedures and standards for response to major enterprise outages, network backup and recovery, desktop configurations and interfaces, administration, security auditing, and connection monitoring. Provides support at the direction of senior security technicians with the installation, configuration, and integration of hardware and software from a project or organization to the base desktop operational environment. Obtains performance data collections and conducts analysis of current procedures to make quality improvement recommendations to senior technicians. Obtains technical training on problem and incident resolution and network management software. Requirements Conditions of Employment Qualifications For additional information on direct hire opportunities with the Air Force please click here. In order to qualify, you must meet the specialized experience requirements described in the Office of Personnel Management (OPM) Qualification Standards, Administrative and Management positions here https://www.opm.gov/policy-data-oversight/classification-qualifications/ SPECIALIZED EXPERIENCE: Applicants must have at least (1) year of specialized experience at the next lower broadband NH-01 or equivalent to the next lower grade GS-04 in the federal service. KNOWLEDGE, SKILLS and ABILITIES Knowledge of basic LAN/WAN and system principles and practices sufficient to install, configure, and to troubleshoot components. Knowledge of concepts and techniques required to assist in the planning, operation, and maintenance of a LAN/WAN, including the installation and implementation of enhancements. Ability to research, analyze, interpret, and apply computer sciences and information technology principles and practices. Knowledge of systems analysis principles and techniques; process engineering concepts; enterprise IT architecture and new IT technologies, (e.g., e-business ideas, prototypes, pilots, and operational applications). Ability to analyze, plan, and adjust work operations of one or more personnel to meet program requirements and objectives within available resources. Ability to communicate effectively, both orally and in writing. Education Basic Requirements This standard allows eligibility through meeting either the requirements specified in the section titled Education or the requirements specified in the section titled Experience. Education: All academic degrees and coursework must be from accredited or pre-accredited institutions Undergraduate or Graduate Education: Degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks. Additional Information Please note: Positions in this field/series may or may not be available, depending on current manning. For the most up-to-date notifications on available positions, we recommend candidates subscribe and complete their profile at (https://afciviliancareers.com/subscribe), indicating their position and location preferences. Disabled veteran leave is available to a Federal employee hired on/after 5 Nov 2016, who is a veteran with a service-connected disability rating of 30% or more. For more information, click here. Air Force Civilian Service Employment Benefits: Paid Time Off: 11 Federal Holidays off per year Vacation time (Annual Leave) accumulates based on length of employment. Starts at 13 days (104 hours) per year and up to 26 days (208 hours) per year 13 sick days per year (104 hours) Retirement: Pension: Federal Employees Retirement System (FERS) 401K: Thrift Savings Plan (TSP) available with up to 5% agency matching Health & Wellness: Various Medical, Dental & Vision packages to choose from for entire family Flexible Spending Account Federal Long Term Care Insurance, and Life & Disability Insurance Work/Life Balance: Family and Medical Leave Act Employee Assistance Program (EAP) Flexible Work Arrangements (dependent on position) Career Development: Tuition Assistance & Professional Development opportunities Career enhancement and promotion opportunities To learn more about our benefits, please check out the AFTC Benefits Trifold at https://simplebooklet.com/230809aftcbenefitstrifold\_v5\_. Federal Resume Tips: https://afciviliancareers.com/PDF/FederalResumeWriting.pdf https://www.usajobs.gov/Help/faq/application/documents/resume/what-to-include/