Summary The Office of Information Technology is responsible for providing information technology support to attorneys and support staff. The incumbent is responsible for supporting Justice Consolidated Office Network (JCON) office automation networks, servers, and desktops; information systems security and privacy; monitoring contractor/vendor requirements; and IT business research and development. Responsibilities This vacancy is also being announced concurrently with Ann# ENRD-25-004-MP for employees with Federal status or eligibility and applicants eligible for special appointment authorities. Please review that announcement to determine if you are eligible to apply. Applicants must apply separately for each announcement. As the federal agency whose mission is to ensure the fair and impartial administration of justice for all Americans, the Department of Justice is committed to fostering a diverse and inclusive work environment. To build and retain a workforce that reflects the diverse experiences and perspectives of the American people, we welcome applicants from the many communities, identities, races, ethnicities, backgrounds, abilities, religions, and cultures of the United States who share our commitment to public service. As an IT Specialist (Customer Support), typical work assignments include, but are not limited to, the following: Develops goals and objectives that integrate IT Solutions business, acquisition, and fiscal objectives. Achieves program costs, timely delivery of products and services, task order performance, and system supportability requirements. Assists the Chief Information Security Officer and Chief Information Officer in developing short- and long-term plans for Information Technology systems by identifying, evaluating, mitigating, and minimizing risks associated with IT systems vulnerabilities. Assesses core controls for the Department's Joint Cybersecurity Authorization Management. Serves as a Contract Officer Technical Representative (COTR) for information technology contracts and programs involving hardware, software, components, systems, and subsystems. Establishes analysis systems for units managed to assess efficiency, effectiveness, and responsiveness to customer requirements and concerns. Provides expert technical advice and guidance to senior management officials on the appropriate application of technology to Division mission and programs. Coordinates work and monitors vendors; in coordination with the Department's procurement office, uses the Unified Financial Management System to maintain financial obligations for IT services and licenses for the Division. Schedules and coordinates efforts to gather, compile, and analyze a wide variety of information on potential industry partners, e.g., past performance on state-of-the-art automation technology projects, management approach, product quality and reliability, etc. Requirements Conditions of Employment Qualifications To qualify for the IT Specialist (CUSTSPT), you must meet A) the four competencies and B) qualification requirements below. A) You must have IT-related experience demonstrating each of the four competencies listed below: Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. B) Qualification Requirements: To qualify at the GS-12:You must have one year of specialized experience at, or equivalent to, the GS-11 Federal grade level or above (obtained in either the public or private sectors) providing technical support to customers who need advice and assistance in applying hardware and software systems; identifying security risks associated with IT systems vulnerabilities; and advising on contractor activities for the implementation of information technology systems. To qualify at the GS-13: You must have one year of specialized experience at, or equivalent to, the GS-12 Federal grade level or above (obtained in either the public or private sectors) providing technical support to customers who need advice, assistance, and training in applying hardware and software systems; identifying, evaluating, and mitigating security risks associated with IT systems vulnerabilities; and monitoring contractor activities for the development, programming, testing, and implementation of information technology systems. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps; AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skill and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. YOUR RESUMÉ MUST support your responses to the online questionnaire and provide specific details as to how your experience meets the specialized experience as described in the vacancy announcement if you are using experience to meet all or part of the qualification requirements. Please ensure that your resume includes the month and year that you began and ended each position held or that position will not be credited toward meeting the specialized experience requirement. Part-time employment will be prorated in crediting experience. Failure to provide details will result in an ineligible rating. Your latest resume submitted for this vacancy announcement will be used to determine qualifications and supersedes previous submissions. Only experience and education obtained by the closing date of this announcement will be considered. To preview questions, please click here: https://apply.usastaffing.gov/ViewQuestionnaire/12573132 Education All academic degrees and coursework must be completed at a college or university that has obtained accreditation or pre-accreditation status from an accrediting body recognized by the U.S. Department of Education. For a list of schools that meet this criteria, see www.ed.gov. Additional Information Career Transition Programs: The Career Transition Assistance Program (CTAP) provides eligible surplus and displaced competitive service employees in DOJ with selection priority over other candidates for competitive service vacancies. The Interagency Career Transition Assistance Plan (ICTAP) provides eligible displaced Federal competitive service employees with selection priority over other candidates for competitive service vacancies. If you have received written notification of your eligibility for consideration under CTAP/ICTAP, you may receive special priority consideration for this position if you satisfy all qualification requirements and rate equivalent to the Highly Qualified or better category using established category rating criteria. Veterans Preference: If you are entitled to or claim veteran preference (VP), you should indicate the type of veteran preference (5 or 10 points) you are claiming on your resume. In order to determine your eligibility, you can find additional information at: http://www.opm.gov/policy-data-oversight/veterans-services/vet-guide/ To verify your veteran preference entitlement, submit a copy of the Member Copy 4 of your DD-214; official statement of service from your command if you are currently on active duty; or other official documentation (e.g., documentation of receipt of a campaign badge or expeditionary medal) that shows your military service was performed under honorable conditions. If you are claiming 10-point preference, you must submit Member Copy 4 of your DD-214 in addition to the supporting documentation required and identified on the reserve side of the SF-15, Application for 10 Point Veteran Preference. If you are claiming 10-point DERIVED PREFERENCE as a relative you must submit Member Copy 4 of the veteran's DD-214 and an SF-15 in addition to the supporting documentation required and identified on the reverse side of the SF-15. If you fail to do so, you will receive consideration as a non-veteran. Benefits: DOJ offers a comprehensive benefits package that includes, in part, paid vacation; sick leave; holidays; telework; life insurance; health benefits; and participation in the Federal Employees Retirement System.General Employment Information: DOJ EEO STATEMENT: The U.S. Department of Justice fosters an inclusive and diverse workforce, find our EEO statement online at: https://www.justice.gov/jmd/page/file/1394116/dl?inline SELECTIVE SERVICE: Additional information is found at: www.sss.gov