Summary THIS IS A NATIONAL GUARD TITLE 32 EXCEPTED SERVICE POSITION. This National Guard position is for a IT SPECIALIST (CUSTSPT) (TITLE 32), Position Description Number NGD2525P01 and is part of the TN ARMY Army National Guard. This vacancy is covered by Association of Civilian Technicians (ACT), Chapter 103 (Volunteer Chapter). Responsibilities As an IT SPECIALIST (CUSTOMER SUPPORT) (Military), GS-2210-09, you will work in the Information Technology series to systems and services used in the automated acquisition, storage, manipulation, management, movement, control, display, switching, interchange, transmission, assurance, or reception of information, the primary purpose of this position is to provide statewide customer support services. Information technology includes computers, network components, peripheral equipment, software, firmware, services, and related resources. This series covers two-grade level work for which the paramount requirement is knowledge of information Technology principles, concepts and methods, e.g.' data storage, software applications, networking. Perform other duties as assigned. Requirements Conditions of Employment Qualifications Military Grades: E-2 through E-8 GENERAL EXPERIENCE: Experience, education, and/or training that has provided a basic knowledge of data processing functions and general management principles that enable you to understand the stages required to automate a work process. Experience gained in work such as computer operator or assistant, computer sales representative, program analyst, or other positions that require the use or adaptation of computer programs and systems. SPECIALIZED EXPERIENCE: Must have 24 months specialized experience, education, or training equivalent to at least the next lower grade. Experience in scheduling the use of computer time for program processing. Experience collecting and sequentially staging input media with associated program instructions for processing. Experience in at least one programming language; practical knowledge of and skill in applying customer support, principles, concepts and methods to install, configure, test, troubleshoot and maintain a variety of standard hardware and software on customer workstations and throughout the state. Experience presenting formal and informal training and assistance to customers throughout the organization. Experience applying quality assurance principles, evaluating established methods and procedures and preparing recommendations for changes in methods and practices where appropriate and ensuring the application of appropriate security measures to the assignment. Education Education Requirement: None Substitution of Education to qualify for this position is not available. Education Requirement: None In lieu of specialized experience, you may qualify with the following education or combination of both education and experience: For the GS-5 level, a 4-year course of study leading to a bachelor's degree may be substituted for the experience requirements. At the GS-7 level, one full year of graduate level education or superior academic achievement. At the GS-9 level, a master's or equivalent graduate degree or 2 full years of progressively higher-level graduate education leading to such a degree may be substituted. Undergraduate or Graduate Education: Degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks. A transcript must be submitted with your application if qualifying using education. See Required Documents for additional information. Additional Information If you are a male applicant who was born after 12/31/1959 and are required to register under the Military Selective Service Act, the Defense Authorization Act of 1986 requires that you be registered or you are not eligible for appointment in this agency (Register | Selective Service System : Selective Service System (sss.gov)). MILITARY MEMBERS WITH BONUSES: Upon acceptance of a military technician position military members who are currently receiving a military Reenlistment/Extension Bonus (REB) or GI Bill-SR Kicker may lose incentive eligibility and may be subject to termination or suspension of incentive (includes indefinite and temporary technicians on assignment for more than 179 days in any continuous 12-month period).