Description NGEN is the largest IT services program for the Navy. Under the Service Management, Integration, and Transport (SMIT) portion of NGEN, the Leidos team will deliver the core backbone of the Navy-Marine Corps Intranet, including cybersecurity services, network operations, service desk, and data transport. Ultimately, Leidos will support the Navy in unifying its shore-based networks and data management to improve capability and service while also saving significant dollars by focusing efforts under one enterprise network. Job Summary: Mid-level Desktop Support Technician to support a government site in Belle Chase, LA as one of the key members of the Field Services team. The candidate will be responsible for direct desk-side support to the customer, troubleshooting and repairing IT devices. Primary Responsibilities Assist junior technicians in resolving complex issues Manage the resolution of customer tickets according to established Service Level Requirements (SLRs) Serve as backup to the Site Operations Lead Basic Qualifications Citizen of the US DoD Secret Clearance HS diploma with 4+ years of prior relevant experience Valid DoD 8570 IAT Level II: Security+ or higher Certification Must demonstrated expertise in IT Enterprise Operations Experience with Microsoft Windows OS, version 10 Experience with HP Service Manager, Remedy, or similar Service/Help Desk ticket management software Basic network troubleshooting skills Excellent customer service skills Excellent oral and written communication skills Preferred Qualifications Organized and detail-oriented Strong leadership skills Self-motivated/ self-directing Strong collaboration, prioritization, and adaptability skills required. Relationship building Ability to manage and prioritize own work, and that of their team Independent decision making Analytical thinking; thinking out of the box Ability to effectively communicate with all organizational levels (SME to Sr. Management) Ability to analyze problems at various levels (e.g. detail level, overall organizational impact, etc.) Skills Desktop, Active directory, Windows 10, Hardware, Secret clearance, Ticketing system, Security+, Support, Microsoft Technology Associate, Help desk, Information technology, Troubleshooting, Imaging, Technical support, Customer service Top Skills Details Desktop, Active directory, Windows 10,Hardware,Secret clearance, Ticketing system, Security+, Support, Microsoft Technology Associate Additional Skills & Qualifications Ability to work as a team, understand military processes and communicate an issues through the proper channels. Experience Level Intermediate Level Pay and Benefits The pay range for this position is $31.51 - $31.51/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Panama City,FL. Application Deadline This position is anticipated to close on Feb 17, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.