Title: IT Specialist

Location: San Antonio, Texas

Position Type: Full time (30-40+ hours/week), Hourly

Contract: GSA

Education Level: Bachelor’s degree

Job Category: Health Care

Start Date: March 1, 2025

SIN Number 621-100

Our Company Promise

We are committed to providing our Employees a stable work environment with equal opportunity for learning and personal growth. Vighter’s Mission is to provide efficient, fast, high quality healthcare staffing to our clients.  Our Culture’s 5 key elements are crucial to the effectiveness of our employees in accomplishing our mission. These elements are:

Dependability Integrity Personability Transparency Responsiveness

Creating and cultivating this Culture within the organization is our commitment to our employees.

Above all, Vighter employees will be provided the same concern, respect, and caring attitude that they are expected to share externally with every Vighter Client and Customer.

Summary:

Vighter is recruiting multiple IT Specialists to provide medical service and medical support within the Customs and Border Protection – Immigration and Customs Enforcement mission, with dozens of locations across the United States’ Southern borders, to include California, Arizona, New Mexico, Texas and Florida.   

The IT Specialist will be responsible for providing technical support, troubleshooting hardware and software issues, and managing IT systems both in-office and remotely. The ideal candidate will have a strong technical background, excellent problem-solving skills, and the ability to thrive in a fast-paced, dynamic environment.

Principle Accountabilities:

Provide technical support and troubleshooting assistance to employees experiencing hardware, software, and network issues, both in-office and remotely. Install, configure, and maintain hardware and software systems, including desktops, laptops, printers, servers, and networking equipment. Perform system upgrades, updates, and patches to ensure optimal performance and security of IT systems. Monitor and respond to IT support tickets and requests in a timely and efficient manner, documenting resolutions and maintaining accurate records. Collaborate with team members and external vendors to resolve complex technical issues and escalate problems as needed. Conduct regular maintenance and preventive maintenance activities to ensure the reliability and availability of IT systems. Assist in the development and implementation of IT policies, procedures, and best practices to enhance security and efficiency. Provide training and support to employees on IT systems, applications, and best practices, both in-office and remotely. Manage remote access systems and VPN connections, ensuring secure and reliable access to company resources for remote employees. An unshakeable adherence to quality and continuous process improvement. An apolitical, patient-centered focus that drives to enhanced care and patient satisfaction Knowledge of regulations (HIPAA/Privacy Act) regarding the confidentiality of patient medical records and information as well as Personally Identifiable Information (PII). Provide training and support to remote employees on timekeeping systems and processes, including troubleshooting issues and providing guidance on effective use of timekeeping tools. Stay informed about changes in timekeeping technology, regulations, and best practices, and make recommendations for updates and improvements to timekeeping processes. Other duties as assigned.

Knowledge and Skills:

Must have exceptional customer service skills. Employees shall be technically proficient in the skills necessary to fulfill the job requirements, including ability to speak, understand, read and write English fluently.

Education:

Bachelor's degree in Computer Science, Information Technology, or related field; or equivalent work experience of 4-6 years without a degree.

Qualifications:

Minimum of 3 years of experience in IT support or related field, with experience supporting both in-office and remote systems. Strong technical skills in hardware, software, and networking, with proficiency in Microsoft Office Suite of products and Google products. Experience with remote support tools and remote access solutions (e.g., VPN, remote desktop). Excellent problem-solving and troubleshooting abilities, with the ability to diagnose and resolve technical issues quickly and effectively. Strong communication and interpersonal skills, with the ability to communicate technical information to non-technical users. Ability to work independently and collaboratively in a fast-paced, team-oriented environment. Industry certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional) preferred.

Duty Hours / On-call Requirements

Generally speaking, the corporate office is open 8 a.m.-5 p.m.; however, during times of rapid mobilization, hours may be extended to include days, nights, weekends and holidays. The are opportunities across a multitude of locations and shifts. We try our best to accommodate your schedule, so please inform Vighter of your desired schedule and/or geographic limitations in advance.

Work Environment

Location: San Antonio, TX Supportive team of healthcare professionals and administrative staff. Opportunity to work with diverse populations, including veterans and underserved communities.

Travel:

As required to satisfy the contractual obligations. Generally, travel is limited to commute from residence to the worksite. Commute is non-compensatory.

Benefits:

Competitive salary and comprehensive benefits package, with Medical, Dental, and Vision insurance available for W2 full time employees. Company-paid basic Life and AD&D insurance and subsidized health insurance. Paid time off and holidays. Professional development and promotion opportunities.

Physical Requirements:

Must be able to sit for more than 8 hours per day. Must be willing to work overtime if necessary. Must be able, with advance notice to float to surgical sites within 15 miles. Must be able to use an elevator or walk up and down stairs. Must be able to lift up to 40 pounds and carry up to 10 feet. Must be able to routinely grasp or handle objects, use finger dexterity, bend elbows/knees and reach above and below shoulders Must be able to read and interpret handwritten and typewritten print Must be able to communicate by voice and detect sound by ear Must be able to perform duties in an indoor or outdoor environment Must be able to pass a criminal background investigation Must undergo Urine Drug Screening (UDS). Positions require applicants to be US Citizens, 21 years or older.  Must complete criminal background check, and Child Abuse and Neglect (CAN) background check. 

Vighter LLC is an equal opportunity and affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Position is contingent upon contract award.

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