GENERAL SUMMARY: Under the general direction of the Systems Analyst/Programmer Specialist, the Project Manager or the Portfolio Director: leads the analysis, design, development, testing, and documentation on new and/or enhancements to existing applications. Formulates and defines system scope and objectives based on user defined needs. Devises or modifies procedures to solve complex problems considering computer equipment capacity and limitations, operating time, and form of desired results. Designs, codes, tests, debugs, and documents those programs. Has full technical knowledge of all phases of applications systems analysis and programming. Has good understanding of the business or function for which application is designed. Will regularly provide guidance and training to less experienced teammates. The responsibilities also include troubleshooting application issues and/or data issues when they arise. You will communicate solutions, issues, and risks directly with technical management or other responsible entities to ensure a fully integrated solution across multiple work streams. The IT Senior Applications Systems Analyst/Programmer is leader in an IT team that is accountable for production support (including on-call duties in a 24x7 environment) as well as new projects. The ideal candidate will have experience using analytical skills to seek out, research and evaluate a variety of options to provide clients with high quality, efficient business processes and solutions that promote efficiency and enterprise-wide standardization. PRINCIPAL DUTIES AND RESPONSIBILITIES: + Participates in requirements definition sessions to gain a general perspective on the business objective(s) or business problem that is to be addressed by the system. + Works with Business Analysts to gain an understanding of functional requirements. + Works with Business Analysts to develop implementable technical designs. Research and recommend alternative design solutions where appropriate. + Analyzes requirements, design and develop prototype and work with the users/business analyst to fine tune the application and make recommendations. + Participates in peer/code/design reviews to verify that quality standards and functional/technical requirements are met. + Design, code, test and implement complex programs; Develops appropriate programs and systems documentation according to established IT standards. + Creates test scenarios and develops test plans to be used in testing the business applications in order to verify that client requirements are incorporated in to the system design. + Assists in analyzing testing results throughout the project. + Enhances existing systems; participates in structured walkthroughs and technical reviews. + Supports production systems by helping resolve problems, providing timely follow-up on problem report, optimizing performance and streamlining processes, + Assists in coordinating developments tasks on projects, problem tickets and provide support to other team members. + Participates in technical reviews and inspections to verify 'intent of change' is carried out through the entire project. + Provides support, escalation response to production problem issues/errors. Performs root cause analysis and application resolution. + Provides on call second-level escalation response for client issues and application problem tickets + Collaborates with work teams, departments, system leadership, staff, other IT groups, and technology vendors to define needs and facilitate solutions. + Assigns work and development to less experienced team members. + Ensures proper documentation and on-time delivery of all technical artifacts and deliverables. + Keeps abreast of new Tools & Technology and functionalities across the application + Promotes teamwork and leads by example. + Initiates a personal training plan, continue acquiring skills and knowledge, and pursue an understanding of the organization’s business plans and strategies. EDUCATION/EXPERIENCE REQUIRED: + Bachelor’s degree required, Master’s degree preferred. + Seven (7) years of applicable work experience required; five (5) years applicable experience in a Healthcare setting preferred. Preferred technical experience includes strong knowledge of state-of-the-art software engineering approaches in design, build, test, debugging problems, and ongoing technical support, and ability to articulate examples of workflows and processes associated with that experience. + Previous supervisory experience preferred. + Proven ability to peer review functional and technical tasks. + Excellent communication and interpersonal skills. + Proven ability to work independently and as a team member. + Ability to be flexible and work analytically in a problem-solving environment. + Good communication (written and oral) and interpersonal skills. + Good organizational, multi-tasking, and time-management skills. + Experience/exposure to the System Development Life Cycle (SDLC). Must meet or exceed core customer service responsibilities, standards and behaviors as outlined in the HFHS’ Customer Service Policy and summarized below: - Communication - Ownership - Understanding - Motivation - Sensitivity - Excellence - Teamwork - Respect Must practice the customer skills as provided through on-going training and in-services Must possess the following personal qualities: + Be self-directed + Be flexible and committed to the team concept + Demonstrate teamwork, initiative and willingness to learn + Be open to new learning experiences + Accepts and respects diversity without judgment + Demonstrates customer service values PHYSICAL DEMANDS/WORKING CONDITIONS: Normal office environment with minimal exposure to noise, dust, or extreme temperatures Additional Information + Organization: Corporate Services + Department: Ascension Helios Technology Ex + Shift: Day Job + Union Code: Not Applicable Additional Details This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described above. Overview Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services – from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford’s care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation’s most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus. Learn more at henryford.com/careers . Benefits The health and overall well-being of our team members is our priority. That’s why we offer support in the various components of our team’s well-being: physical, emotional, social, financial and spiritual. Our Total Rewards program includes competitive health plan options, with three consumer-driven health plans (CDHPs), a PPO plan and an HMO plan. Our team members enjoy a number of additional benefits, ranging from dental and eye care coverage to tuition assistance, family forming benefits, discounts to dozens of businesses and more. Employees classified as contingent status are not eligible for benefits. Equal Employment Opportunity/Affirmative Action Employer Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health is committed to the hiring, advancement and fair treatment of all individuals without regard to race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height, weight, marital status, family status, gender identity, sexual orientation, and genetic information, or any other protected status in accordance with applicable federal and state laws.