IT Statewide Analyst 2 (BW) Print (https://www.governmentjobs.com/careers/louisiana/jobs/newprint/4852417) Apply  IT Statewide Analyst 2 (BW) Salary $5,105.00 - $9,190.00 Monthly Location Baton Rouge, LA Job Type Promotion Job Number OTS 022825 BB Department Division of Administration-Office of Technology Services Opening Date 02/28/2025 Closing Date 3/5/2025 11:59 PM Central + Description + Benefits + Questions Supplemental Information The Division of Administration/Office of Technology Services/End User Computing has a vacancy. This job title has an assigned pay grade of TS-315. (Req. 206179). This vacancy will be filled by by promotion of a current permanent status classified Office of Technology Services employee. A current classified permanent status Office of Technology Services employee may be required to serve a new probationary period in lieu of promotion. Louisiana is a “State as a Model Employer” for People with Disabilities. Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position. A criminal history check may be conducted on employees changing positions including promotions, demotions, details, reassignments and transfers. Also, prospective employees may be subject to pre-employment drug testing. New hires will be subject to employment eligibility verification via the federal government's E-verify system No Civil Service test score is required in order to be considered for this vacancy. To apply for this vacancy, click on the “Apply” link above and complete an electronic application which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the information section of the Current Job Opportunities page. Resumes WILL NOT be accepted in lieu of completed education and experience sections on your application. Applications may be rejected if incomplete. Applicants qualifying based on college training or receipt of a baccalaureate degree will be required to submit an official college transcript to verify credentials claimed prior to appointment. Please make every effort to attach a copy of your transcript to your application. The transcripts can be added as an attachment to your online application or faxed to (225) 219-1041. The selected candidate will be required to submit original documentation upon hire. For further information about this posting, please contact: Brandon Blanchard HR Manager Division of Administration/Office of Human Resources email:brandon.blanchard@la.gov Minimum Qualifications MINIMUM QUALIFICATIONS: Six years of experience in information technology, project management, business analysis or administrative services; OR Six years of full-time work experience in any field plus four years of experience in information technology, project management, business analysis or administrative services; OR An associate's degree in information technology plus four years of experience in information technology, project management, business analysis or administrative services; OR A bachelor’s degree plus four years of experience in information technology, project management, business analysis or administrative services; OR A bachelor’s degree with twenty-four semester hours in an information technology, computer science, engineering, mathematics, or business analytics field plus three years of experience in information technology, project management, business analysis or administrative services; OR A master's degree plus three years of experience in information technology, project management, business analysis or administrative services. EXPERIENCE SUBSTITUTION: Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field. NOTE: A certification in an approved area may be substituted for the education and/or experience requirements at the time of hire or promotion, provided the appointment is made from a Certificate of Eligibles. Job Concepts FUNCTION OF WORK : To perform analyses of information technology initiatives, business processes, and/or systems. LEVEL OF WORK : Advanced. SUPERVISION RECEIVED : Direct from a higher-level IT Statewide professional with assigned supervisory responsibilities. May also receive supervision on a project basis from other IT Statewide professionals. Other reporting relationships may be approved by SCS. SUPERVISION EXERCISED : May provide direct or functional supervision over lower-level IT Statewide personnel. Other reporting relationships may be approved by SCS. LOCATION OF WORK : Division of Administration, Office of Technology Services. JOB DISTINCTIONS : Differs from IT Statewide Analyst 1 by the presence of analyses for complex information technology initiatives, business processes, and/or systems. Differs from IT Statewide Analyst 3 by the absence of analyses for highly complex information technology initiatives, business processes, and/or systems. Examples of Work The Office of Technology Services aims to be a responsible partner in delivering innovative, effective, and reliable solutions that support and enhance the IT functions within Executive Branch Departments. The Office of Technology Services will work to increase the return on the State's investment in technology by promoting smart decision-making, solving problems intelligently, increasing the rate of project success, and fostering a skilled and professional staff. Incumbent of this position reports to the EUC IT Statewide Manager 2. EUC is the first point of contact for all statewide IT incidents, issues and requests from more than 30,000 users and devices in 720+ locations. EUC services are divided into 5 core areas of concentration including; Field Operations, Advanced Remote Support, End User Technology, Incident and Ops Management, and Communications and Network Services. Incumbent of this position in End User Technology – Asset Management. 30%Asset Database Management - Acts as the first point of contact for maintaining and updating asset records in Ivanti. Performs tasks such as removing duplicate or outdated records, correcting mismatched data, importing bulk data, creating new records for replacement devices, and verifying device statuses, user information, and locations. Updates device records with relevant notes, modifies or corrects billing codes for accurate invoicing, and ensures records are current with information from DFS. Completes lease equipment update tasks and reconciles Dell ARS wipe and settlement reports. Verifies data for items to be disposed of or returned to Dell. Creates and updates new equipment catalog items and performs advanced Excel tasks for data management and reporting. 3 0 %Data Analysis - Utilizes advanced data analysis to support asset and billing accuracy. Reviews and reconciles billing and charge confirmations. Calculates credits due, processes buyout quotes, and creates reports for data verification and progress tracking. Assesses devices updated by field technicians and marked for audit. Participates in data verification activities, ensuring all asset and user data align with established standards and are ready for reporting and invoicing. Supports accurate reconciliation of Dell reports and contributes to process improvement by analyzing data trends and identifying inconsistencies. 25%Hardware and/or Software Management - Performs updates and modifications to device statuses in Absolute, including marking devices as stolen, frozen, or missing. Troubleshoots advanced hardware and software issues associated with asset management. Acts as a technical lead for system implementations, providing feedback to field technicians and collaborating with technical teams to address system discrepancies. Occasionally provides warehouse support, including handling physical assets and assisting with inventory tasks. Manages AMT mailbox communications, ensuring timely responses to hardware or software related inquiries. 10%Agency/Vendor Liaison - Functions as the primary agency contact for AMT resources and serves as a liaison between agency personnel, vendors, and the technical team. Grants user access to AMT resources and completes tickets assigned to AMT. Communicates with agencies to reconcile charges, resolve disputes, and ensure alignment with invoicing and reporting requirements. Collaborates with vendors such as Dell to coordinate updates, returns, and settlement processes. Participates in meetings to ensure all vendors and customers are aligned on project progress and deliverables. 5%Other Duties - Performs all other tasks, special projects, analyses, studies, and plans as directed. Supports continuous improvement initiatives by identifying opportunities to streamline processes or enhance asset management systems. Participates in ongoing training to remain updated on best practices. Louisiana State Government represents a wide variety of career options and offers an outstanding opportunity tomake a differencethrough public service. With an array of career opportunities in every major metropolitan center and in many rural areas, state employment provides an outstanding option to begin or continue your career. As a state employee, you will earn competitive pay, choose from a variety of benefits, and have access to a great professional development program: Insurance Coverage More information can be found at https://info.groupbenefits.org/ Parental Leave– Up to six weeks paid parental leave More information can be found athttps://www.civilservice.louisiana.gov/Parental-Leave/Default.aspx Holidays and Leave – State employees receive the following paid holidays each year: + New Year's Day + Martin Luther King, Jr. Day, + Mardi Gras, + Good Friday, + Memorial Day, + Independence Day, + Labor Day, + Veteran's Day, + Thanksgiving Day and Christmas Day. ***** Additional holidays may be proclaimed by the Governor State employees earn sick and annual leave which can be accumulated and saved for future use. Your accrual rate increases as your years of service increase. Retirement – State of Louisiana employees are eligible to participate in various retirement systems (based on the type of appointment and agency for which an employee works). These retirement systems provide retirement allowances and other benefits for state officers and employees and their beneficiaries. State retirement systems may include (but are not limited to): + Louisiana State Employees Retirement System (www.lasersonline.org). LASERS has provided this video (https://lasersonline.org/wp-content/uploads/2016/07/Your\_Retirement\_System.mp4) to give you more detailed information about their system + Teacher's Retirement System of Louisiana (www.trsl.org), + Louisiana School Employees Retirement System (www.lsers.net), among others 01 Are you a current permanent status classified employee of Office of Technology Services? + Yes + No Required Question Employer State of Louisiana Address For agency contact information, please refer to the supplemental information above. Louisiana State Civil Service, Louisiana, 70802 Phone (866) 783-5462 Website http://agency.governmentjobs.com/louisiana/default.cfm Apply Please verify your email addressVerify Email