This position reports to the Store Technology Manager. 
Provide intermediate technical support as well as installation and administrative assistance related to internal and external communications, vendor management, and store system setup to ensure that all scopes of work are completed on time and in full. Acts as a contact for various Field Services programs for both banners. Supports the Company’s growth initiatives such as New Stores, Relocations, Expansions, Self-Checkout, Store Renovations, Store Closing and other special projects that require IT Field Service Providers.

Principal Duties and Responsibilities - Primary responsibilities listed in order of importance

FinancialManages Project Manager with verifying and creating change order PO’s based on specific guidelines.  Including but not limited to travel requests, additional lifts, additional labor hours, etc.Monitor creation of Requisitions for replacing equipment, including requisition returns.Track all disputed change orders to resolution.Understand budget and financial impacts of using proper account coding when creating billingGenerate monthly reporting for Management by pulling & reviewing detailed data from multiple sources and understanding the driving forces behind variances and trends.Technology DeploymentAbility to read and interpret store layout plans to determine scope of work for successful installation.Consistently monitor store technology on time and in full (OTIF) for new stores, renovations, relocations, and closings to meet targeted opening dates.Monitor Project Manager in providing reporting to key stakeholders of any technology issues preventing stores from operating at full capacity.Monitor & troubleshoot any network, hardware or software related issues for RENS prior to stores opens with vendors and/or store personnel.Provide accurate and timely communications, tracks resolves and/or escalates deployment related issues appropriately.Confirm all deployment related IT issues to full closure before handoff to Day2+ support.Verify all Project Coordinator tasks are being completed accordingly.  Installation Technology liaison between vendor partners and internal business units including Finance, Real Estate and Store Operations. Submit/escalate service requests to all 3rd party vendors.Vendor GovernanceSchedule meetings, create Agendas and document minutes for quarterly business reviews with key vendor partners.Work with Project Management on gathering metrics as it pertains to construction delays, permits, lift rentals, travel and other change orders as identified for meeting.Follow-up on all action items that are identified during quarterly reviews and prepare to discuss during meetings.Other ResponsibilitiesSupport the daily operations of the Field Services Department by responding to user requests for ad hoc project & support analysis.Responsible for creating/updating Standard Operating Procedures for IT Store Technology, submit to Manager for review and upload to Service Now Knowledge base.Responsible for creating/updating Installation, Cabling and Troubleshooting Manuals for 3rd Party Vendors.  Create Service Now Requests for all new hires.Minimum Requirements/Qualifications - Summary of knowledge, experience and education required. 3-5+ years of related work experienceExperience working with external vendorCustomer service experienceTroubleshooting experience, a plusMicrosoft Office Applications, a plusDesired Qualifications - Desired but not required.Results OrientedStrong Communication SkillsAbility to take Initiative with ConfidencePriority SettingProblem Solving and Decision-Making SkillsGoal-OrientedAttention to DetailTime Management / Multi-TaskingAbility to work productively, both independently and as part of a team