Job Description Insight Global is seeking an IT Tech for a large retail client sitting on-site in Dallas, Tx. The IT Techs will be working in a warehouse environment and have several key responsibilities on a daily basis: Checking and resolving tickets through Zendesk, working with operations team to monitor printers/scanners/devices, using apple and android devices to pick orders, setting up workstations, inventory, check in/check out process. The purpose of these roles is to help assist the team during their peak season until January. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .     To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ . Skills and Requirements Problem Resolution  Respond to level 1 help desk requests, escalate as needed  Fix/Repair Device issues: stations, laptops, iPods, printers, phones  Fix/Repair Networking issues: WIFI/Wired connectivity issues  Ensure accurate communication via tickets, ticket resolution User Management  User ID Creation/Management and issue resolution  Email Creation/Management and issue resolution  Security Card (building access) Creation/Management and issue resolution Device Management  New Equipment Rollout/Setup: stations, laptops, iPods, printers  Client VPN install Application Helpdesk/Support  Re-open purchase orders  Delete item profiles  Generate missing return labels  Create/generate missing commercial invoices  Fix/Repair order/shipping issues  Perform other duties as assigned null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.