Description Site Support Administrator • Provide technical software, hardware and network problem resolution in a call center environment. • Perform question/problem diagnosis and guiding users through step-by-step solutions. • Identifies, diagnoses, and resolves Level One problems for users of personal computer software and hardware, network, and internet connection problems. • Clearly communicate technical solutions to end-users in a user friendly, professional manner. • Provide one-on-one end-user training as needed. • Escalate more complex end-user problems to the appropriate infrastructure team members. • Provides one-on-one end-user problem resolution over the phone for company approved Personal Computer (PC) software. • Assists in creating materials for end-user frequently asked questions (FAQs). • Desktop Support • Conduct hardware and software inventory database maintenance and reporting, and perform related work as required. • Orders, delivers, tags, sets up, and assists in the configuration of end-user PC desktop hardware, software and peripherals. • Diagnose and resolve end-user network or local printer problems, PC hardware problems, e-mail, Internet, and network access problems. • Coordinates timely repair of PC computer equipment covered by third-party vendor maintenance agreements. • Performs desktop hardware repair for PC equipment and peripherals not covered by third-party vendor maintenance agreements. • Helps install local area network cabling systems and equipment such as network interface cards, servers and switches. Skills Active Directory, Exchange, Airwatch, Blackberry, Vpn, Password Reset, Customer Service Oriented, Customer Service And Support Software Top Skills Details Active Directory,Exchange,Airwatch,Blackberry,Vpn,Password Reset,Customer Service Oriented,Customer Service And Support Software Additional Skills & Qualifications Skills/Qualifications: • Basic knowledge of current desktop and laptop operating systems and hardware • Can install Microsoft Office and other desktop applications. • Able to follow established troubleshooting and other process documentation. • Can relay technical information in a manner the customer will understand. • Ability to work with minimal supervision, while communicating with site management and other team members to learn and share technical skills. • Solves problems with known solutions, plus experienced troubleshooting skills. • 3+ years of experience • Minimal supervision necessary. • , Ability to lift heavy equipment (up to 50 lbs. unassisted), bending, standing, climbing or walking. Experience: • 4+ years providing end-user phone support for current PC desktop and application software OR • 4+ years installing, upgrading, troubleshooting and repairing personal computers in a network environment. Education: • Two years college level course work or equivalent. • A+/Network+ Certification and MCSE preferred. Experience Level Intermediate Level Pay and Benefits The pay range for this position is $34.00 - $38.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Farmingdale,NY. Application Deadline This position is anticipated to close on Feb 19, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.