Returning Candidate? Log back in! IT Support Administrator (Hybrid) Location US-OR-Pendleton ID 2025-1941 Category Information Technology Position Type Full-Time Hourly Non Exempt Remote No Overview

Job Title:  IT Support Administrator

Location:  Pendleton, OR (Hybrid)

Pay Rate:  $20-$25 per hour

 

Primary Focus

 

The IT Support Administrator provides customer service solutions within service level agreements using company and project quality and quantity standards.  It includes providing prompt, reliable, and accurate information to customers while maintaining effective communications.  All duties and responsibilities will be performed in accordance with the Mission, Vision and Core Values of Cayuse.

Responsibilities

Duties

Provides high-quality customer service to the client, responding to requests and issues accurately and promptly.Operates within established guidelines and procedures to independently deliver a full range of services to the customer.Matches client needs with current products and services and suggests new ones to target client’s unmet needs.Uses examples and analogies as appropriate to facilitate understanding.Ability to document work clearly and accurately.Ability to navigate using remote desktop tools to diagnose and troubleshoot desktop support related issues associated with iOS, Windows OS, Microsoft Office tools and OneDrive, Active Directory, InTune, Defender, Network systems, and PrintersAbility to take phone contacts and answer emails simultaneously.Other duties as assigned.

Problem Solving

Provides assistance and information to the customer in a prompt manner. Manages continuous improvement through ongoing collection of data and information regarding customer requirements.Understand and responds to others’ using active listening skills and tactful communication.Ability to perform first-line troubleshooting for customer.Ability to resolve issues following the parameters and guidelines of the client.

Accountability

Contributes to the accomplishments of team objectives; works collaboratively as a team member towards solutions; solicits input from other team members; demonstrates respect for the ideas and opinions of others; employs trust and openness.Ensures customer satisfaction through follow up and special efforts.Assist new employees with training through shadowing opportunities and explanation of work process. Qualifications

Education / Experience

Requires a high school diploma or equivalent

Desktop Support Experience

 

Technical Knowledge

Ability to change system settings via control panels or system preferencesAbility to take phone contacts and answer emails simultaneouslyFoundation in Microsoft Office applicationsAbility to navigate common user interface elements, including opening and closing windows, navigation of the file structures through volumes and folders, launch and quit applications, select portions of text or other items using the mouse, copy/cut and paste text, save and print documentsSound analytic and cognitive ability to troubleshoot technical problems.IT Help Desk experience requiredPrevious experience with remote control software is mandatoryKnow how to use remote software to control desktop to complete troubleshooting and fix issues.Knowledge of Outlook/Office 365 troubleshootingKnow how to fix frozen Office desktop softwareKnow how to launch Outlook in Safe ModeKnow how to fix add-ins that crashKnow how to delete and create new Outlook profilesKnowledge of Windows Operating SystemKnow how to use FSC Scan to clean Windows OS systemPrinter install and troubleshootingKnow how to test the IP addressKnow how to install or remove the printer driverKnow how to troubleshoot various print quality issuesIP Address FamiliarityKnow how to use the ping command and what it doesKnow what IP config /renew and /release is and what it doesInternet troubleshootingKnow how to clear cache, import bookmarks, update client software and testing issues in multiple clientsKnow what the difference is between a patch cable and cross overNetwork troubleshootingKnow how to test wired and wireless connectivity, including cabling failuresMapping Network drivesKnow how to add and remove mapped drives.Microsoft OneDriveKnow how to troubleshoot OneDrive issues, including user log-in knowledge and connectivity issuesKnow how to solve OneDrive freezing or not loadingKnow how to install and uninstall OneDrive client on desktopMicrosoft TeamsKnow how to troubleshoot video and audio issues and client not loadingKnow how to install and uninstall Microsoft Teams application on desktopActive DirectoryKnow how to reset or set passwordsIntune / DefenderExperience with endpoint deployments and management with IntuneExperience with configuration and management of DefenderAbility to run Intune and Defender reports and presenting information details to client

 

Human Relationship Skills

Speaks with clarity, articulation, and is aware of own non-verbal communication.Dependable and can be counted on; complete assignments on time and accurately; keeps team members abreast of problems and work progress.Demonstrate ability to learn quickly and thrive in high-energy team environment. Strong written and spoken communication skills.Must be able to work independently, as well as with a team.Ability to function in a diverse work environment.Experience in a customer service role.

 

Additional Abilities

Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment.

Relationships

Reports to: Director AWS and Google Cloud

 

Works with:

Serves client customers

Working Conditions

Normal physical conditionsGeneral office environmentMust be able to sit for long periods of time looking at computer screenMay be asked to work a flexible schedule which may include holidaysMay be asked to travel for business or professional development purposesMay be asked to work hours outside of normal business hours

 

Cayuse is an Equal Opportunity Employer.  All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local law.

 

Pay Range USD $20.00 - USD $25.00 /Hr. Options ApplyApplySubmit a ReferralRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Application FAQs

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