Rush Enterprises, Inc. is seeking to hire an IT Support Analyst. Under general supervision, the IT Support Analyst provides 2nd tier support to end-users for installation, changes and problems related to desktop computer and phone equipment; desktop, host and web applications; telecom and messaging services; and voice/data network services. Resolves most problems the 1st tier is unable to resolve; works with other IT resources and vendors to resolve incidents within established service targets. Rush Enterprises, Inc. opens the door to the world of opportunity. We are a part of the largest network of commercial vehicle dealerships in North America representing truck and trailer manufacturers. Our franchises include Peterbilt, International, Hino, Isuzu, Ford, IC Bus and Blue Bird. We offer a rewarding career as a leader in the transportation industry. Grow with us as we continue to expand our network of locations and services. Responsibilities: Resolves all incidents for assigned systems either thru personal actions, referral to other IT resources or referral to vendors; resolves or escalates according to agreed time intervals. Fulfills requests for new or changes to existing equipment/services within established intervals, ensuring the requestor’s needs are effectively met. Proactively identifies and takes action to resolve the root cause of recurring or chronic problems. Trains and develops peers and Help Desk staff in monitoring; routine administration and troubleshooting for assigned systems. Participates in the setup of systems and desktop equipment for Conversions, Go Lives and Acquisitions; may require travel and extended hours, including nights and weekends. Benefits: We offer exceptional compensation and benefits, 401K and stock purchase, incentives for performance, training, and opportunity for advancement - all in a culture that appreciates and rewards excellence, a positive attitude and integrity. Basic Qualifications: Requires a bachelor’s degree and 4 years relevant experience. Additional experience and/or technical training may be considered in lieu of the formal educational requirements. 4 years of relevant experience Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled This job posting does not state or imply that these are the only duties to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties requested by their leader. RUSHINDGEN Minimum Pay Rate USD $55,000.00/Yr. Maximum Pay Rate USD $70,000.00/Yr.