Description We are recruiting for an IT Support Analyst in New York, New York, 10106-0001, United States. The individual stepping into this role will be tasked with handling a wide range of IT-related duties, including the provision of technical support to end-users, infrastructure maintenance, and support case management. Responsibilities: • Deliver technical assistance to end users within the organization, diagnosing and resolving technical issues in a timely and efficient manner • Manage and maintain user account information and passwords across various IT systems, including setup of new user accounts/email in a Microsoft Windows Active Directory/Office 365 environment • Provide support for LAN and WIFI devices, including analysis, troubleshooting, and resolution of network problems • Monitor and maintain all support issues and calls within the Support management system, ensuring quality level of support and adherence to organization's technology use policies • Assist in the setup and relocation of computers, unified communications systems, Teams telephones, Mobile Devices, and various peripheral equipment • Support the testing, provision, and reimagining of new and reallocated computers, laptops, and other equipment as directed • Coordinate with various vendors to ensure a functional and efficient working environment • Provide technical support for standard enterprise software applications, custom web applications, and desktop hardware • Be available to support after hours and weekend events as needed, including local travel and ability to respond at short notice. Requirements • Minimum of 3 years of experience in the IT support field or related area • Proficiency in Audio Visual technology and its applications • Strong experience in Application Support, including troubleshooting and resolving issues • Proficient in operating systems including Windows and Mac OS • Advanced knowledge and experience in using Office 365 • Excellent problem-solving skills and ability to handle IT related issues promptly • Strong communication skills, both written and verbal, for providing clear instructions to users • Proven ability to work well in a team environment and collaborate with various stakeholders • Ability to manage multiple tasks simultaneously and meet deadlines • Must be proactive, with a keen eye for detail and a commitment to quality service. Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .